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Crusoe Logo Crusoe · IT - Administration

Senior Cloud Support Engineer

Israel, Tel Aviv · Job Posted February 21, 2026
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Job Description

As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.

Job Responsibility

  • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+
  • Be part of a 24/7 support rotation ensuring rapid response to critical issues
  • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
  • Manage alert triage, support maintenance windows, and run node delivery testing
  • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis)
  • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process
  • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient

Requirements

  • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role)
  • Strong CLI skills and comfort navigating Linux environments
  • Experience using Git for collaboration and version management
  • At least 5 years in technical support (cloud, storage, or networking)
  • Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana)
  • Familiarity with AWS, Azure, or GCP
  • Clear, concise communicator with the ability to prioritize competing escalations
  • Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN

Nice to have

  • Experience with storage technologies such as NVMe, SSDs, and distributed storage systems
  • Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF
  • Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs
  • Experience with automation tools or scripting languages
  • Enjoy coaching teammates and sharing knowledge
  • Passion for making technology more efficient and sustainable

What we offer

  • Competitive benefits package designed to support financial security, health, and overall well-being
  • Benefits tailored to local market standards
  • Core offerings such as pension contributions
  • Additional perks to support work-life balance
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