CrawlJobs Logo
Dynamic Search Solutions Logo Dynamic Search Solutions · IT - Administration

Senior Cloud Support Analyst

United Kingdom 45000.00 - 50000.00 GBP / Year · Job Posted December 08, 2025
Apply Position
Job Link Share

Job Description

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to join their expanding Cloud Services team. This is a remote-based role combining advanced 3rd line technical support, cloud service optimisation, and project delivery across a varied customer portfolio. You’ll act as a senior escalation point for complex Azure environments, contribute to customer cloud projects, and help drive continual service improvement initiatives. This is an excellent opportunity for an experienced engineer ready to take on more technical ownership and leadership within a progressive, cloud-focused organisation.

Job Responsibility

  • Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
  • Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
  • Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
  • Develop and maintain automation scripts using PowerShell, Python, or Shell
  • Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
  • Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
  • Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
  • Participate in an on-call or shift-based support model when required

Requirements

  • Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
  • Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
  • Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
  • Strong scripting and automation skills (PowerShell, Python, or Shell)
  • Familiarity with ITSM processes (ITIL certification desirable)
  • Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
  • A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
  • Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

What we offer

  • Funded certifications
  • Professional development programmes
  • Genuine career advancement
  • Supportive, growth-oriented culture
  • Opportunities to progress into cloud consultancy, architecture, or leadership roles
Dynamic Search Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Cloud Support Analyst

8 matching positions

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...
Location
Location
United Kingdom
Salary
Salary:
45000.00 - 50000.00 GBP / Year
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
  • Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
  • Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
  • Strong scripting and automation skills (PowerShell, Python, or Shell)
  • Familiarity with ITSM processes (ITIL certification desirable)
  • Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
  • A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
  • Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)
Job Responsibility
Job Responsibility
  • Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
  • Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
  • Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
  • Develop and maintain automation scripts using PowerShell, Python, or Shell
  • Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
  • Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
  • Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
  • Participate in an on-call or shift-based support model when required
What we offer
What we offer
  • Funded certifications
  • Professional development programmes
  • Genuine career advancement
  • Supportive, growth-oriented culture
  • Opportunities to progress into cloud consultancy, architecture, or leadership roles
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 plus years experience in an Application Support role
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applcations
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
  • Perform Incident/Outage Management
  • Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications
  • Engagement with ITIL processes including Major Incident management, problem management, change management etc
  • Operate independently to identify process bottlenecks and proactively drive improvements
  • Experience in performing resiliency activities such as disaster recovery coordination
  • Confidently handle outage communication with stakeholders in Business and Operations
  • Actively participate in defining and implementing application onboarding guidelines and standards
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 to 12 years experience
  • Practical problem solving and strategic thinking skills
  • Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
  • Hands on experience in managing apps hosted on Cloud
  • Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
  • Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Job Responsibility
Job Responsibility
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

The Applications Support Senior Analyst is a seasoned professional role. Applies...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years experience
  • Experience is supporting applications using ECS cluster, API Microservices, optional Kafka, Solace
  • Strong working experience of Databases – Mongo, SQL, optional Hadoop
  • Knowledge of active monitoring tools ITRS, opt. GCO
  • Knowledge/ experience of problem Management Tools
  • Basic Business knowledge/ understanding of financial markets and products
  • 24X7 support in follow-the-sun mode
  • Knowledge/ experience of problem Management Tools
  • working experience of Cloud Computing – RedHat OpenShift, AWS EKS, etc
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune; Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-13 years experience in an Application Support role
  • Practical problem solving and strategic thinking skills
  • Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
  • Hands on experience in managing apps hosted on Cloud
  • Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
  • Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Job Responsibility
Job Responsibility
  • The Application Support Senior Analyst provides technical and business support for users of Citti Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
What we offer
What we offer
  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Coverage varies by country
  • Empowers employees to manage their financial well-being and help them plan for the future
  • Fulltime
Read More
Arrow Right

Applications Production Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
  • Hands on experience in managing apps hosted on Cloud
  • Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
  • Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
Job Responsibility
Job Responsibility
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations
  • This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune; Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
  • Hands on experience in managing apps hosted on Cloud
  • Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
  • Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applcations
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right