Senior Cloud Support Analyst Job at Dynamic Search Solutions

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for maintaining applicati...

Location

Bahrain , Manama

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Unix
Shell scripting
SQL/Oracle
Mongo DB queries
ECS/Openshift /AWS
KAFKA/MQ/SFTP /NDM
Tools – App D, SPLUNK, KIBANA
Monitoring – ITRS setup, Grafana
Autosys, on job
Good communication skills & team-player

Job Responsibility

Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users

What we offer

Career growth opportunities
Equal opportunity employment
Accessibility accommodations

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Salesforce Support Analyst

As a Salesforce Support Analyst at Daxko, you will play a key role in ensuring o...

Location

United States , Birmingham, Alabama

Salary:

44000.00 - 66000.00 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership)
Strong analytical and troubleshooting skills
Excellent communication skills and the ability to translate technical concepts to non-technical users
High attention to detail when working with data or making administrative updates
Customer-first mindset with the ability to manage multiple requests and prioritize effectively
Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.)
Bachelor’s degree in Business Administration or equivalent experience
Experience with Sales Cloud, Service Cloud, and/or Experience Cloud
Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting)
Experience with Microsoft 365

Job Responsibility

Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets
Troubleshoot user issues involving records, reports, dashboards, automations, and access
Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues
Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.)
Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability
Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members
Assist with data management tasks such as imports, exports, and deduplication
Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing
Participate in regression and user acceptance testing during new releases or enhancements
Collaborate with the Business Systems team to identify recurring issues and recommend improvements

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Senior Business Analyst

Barbaricum is currently seeking a proficient Senior Business Analyst to join our...

Location

United States , Fort Belvoir, VA

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Secret Clearance
Bachelor’s degree and 15+ years of relevant experience OR HS Diploma and 20+ years of experience

Job Responsibility

Serves as a junior business program/management analyst responsible for assisting in the planning, developing, coordinating, defending and executing all aspects of the PMs’ program funding
Provides technical knowledge of appropriation law, resource allocation and financial execution under the processes of DoD Acquisition and sustainment
Assists with preparing budget estimate input for compliance with policy, rules, regulations, and procedures prescribed and provided by higher headquarters
Assist with the development of program plans and controls for future or new programs, to include the phased milestone schedules from development/purchase through fielding
also for the preparation, presentation, and defense of budget submissions
Assist in preparing manpower data requirements, Program Objective Memorandum (POM) builds, facilitates Annual Program Resource Validation (APRV) development, supports the Strategic Portfolio Analysis Review (SPAR) and reviews program acquisition documents for appropriate data content and consistency
Assist in funding execution using an enterprise resource planning tool (GFEBS, LMP, and etc.) to create purchase requests/requisitions

Cyber Engineering Senior Analyst

Join Citi's forward-thinking security organization as an Engineering Senior Anal...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of relevant cybersecurity and/or IT experience
Leadership roles across technology or cybersecurity leading large programs or transformational activities
Experience in Micro and/or Network segmentation products like illumio, zScaler, Palo-Alto
Proven strong knowledge of Cyber Security solutions and products focusing on Cloud, Firewall, Network/ Macro/ Micro Segmentation
Thorough understanding of industry and corporate technology standards for Cyber Security services
Fluency in English
Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure
Experience with Linux/Unix administration is plus
Strong knowledge of Proxy functionality and Proxy features
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Co-operating with CITI’s Cyber Security Lab, Architecture, Engineering to design, deploy and maintain micro segmentation solutions
Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs
Interfacing and supporting Citi’s Security Architecture Council and Working Groups building strong rapport across teams
Supporting Citi’s adoption of cloud continuum and holistic digital transformation
Creating automation of repetitive tasks like Software Install/upgrades, DB patching, OS Patching, Server build using Shell/Python scripting
Making project plans, performing impact analyses solve/work high impact problems/projects, and providing resolutions to restore services
Reviewing requirement documents, defining hardware requirements and examining and updating processes and procedures as necessary
Providing technical/strategic direction and acting as advisor/coach to junior engineers
Contributing to technical direction and strategic decisions by prepare, discussing and implementing strategic solutions to avoid repeated issue

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Infosec Senior Analyst

Join Citi's forward-thinking security organization as an InfoSec Senior Analyst ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of relevant cybersecurity and/or IT experience
Leadership roles across technology or cybersecurity leading large programs or transformational activities
Proven strong knowledge of Cyber Security solutions and products focusing on Cloud, Firewall, Network/ Macro/ Micro Segmentation
Thorough understanding of industry and corporate technology standards for Cyber Security services
Fluency in English
Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure
Experience with Linux/Unix administration is plus
Strong knowledge of Proxy functionality and Proxy features
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Co-operating with CITI’s Cyber Security Lab, Architecture, Engineering to design, deploy and maintain micro segmentation solutions
Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs
Interfacing and supporting Citi’s Security Architecture Council and Working Groups building strong rapport across teams
Supporting Citi’s adoption of cloud continuum and holistic digital transformation
Creating automation of repetitive tasks like Software Install/upgrades, DB patching, OS Patching, Server build using Shell/Python scripting
Making project plans, performing impact analyses solve/work high impact problems/projects, and providing resolutions to restore services
Reviewing requirement documents, defining hardware requirements and examining and updating processes and procedures as necessary
Providing technical/strategic direction and acting as advisor/coach to junior engineers
Contributing to technical direction and strategic decisions by prepare, discussing and implementing strategic solutions to avoid repeated issue

What we offer

Cafeteria Program
Home Office Allowance
Paid Parental Leave Program
Private Medical Care Program and onsite medical rooms
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to learning and development programs, online course libraries and upskilling platforms
Flexible work arrangements
Career progression opportunities across geographies and business lines

Fulltime

Data Center Revenue Senior Analyst

You will be joining the Data Center Revenue team within the FP&A function. The t...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years experience in finance, with the majority in financial planning and analysis in tech, consulting or banking
Strong financial modeling skills and an understanding of business metrics
Demonstrated experience drawing upon insights to tell a compelling story using data
Experience engaging and providing financial support to senior business partners
Strong critical thinking, organizational, interpersonal, communication, and collaboration skills
Experience working in a dynamic, rapidly changing environment
A curiosity to learn and the initiative to act

Job Responsibility

Support financial deliverables related to close, forecasting, and planning for the Data Center business and Cloud migration initiatives
Collaborate with cross-functional teams to develop migration strategies and plans
Analyze data and provide insights to support decision-making and optimize migration processes
Monitor and report on migration progress, identifying and addressing any issues or risks

What we offer

Health and wellbeing resources
Paid volunteer days
Equity
Bonuses
Commissions
Other perks designed to support family and personal goals

Fulltime

Senior Cloud Support Analyst

Dynamic Search Solutions

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Senior Cloud Support Analyst

Dynamic Search Solutions

Location:United Kingdom

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

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Location:
United Kingdom

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Job Posted:
January 15, 2026