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Be the force that ignites transformation for our Enterprise customers as a Cloud Solution Architect in a cross functional Cloud+AI Customer Success team. In this pivotal role, you’ll champion the adoption of Azure and AI, guiding organizations to breakthrough outcomes and lasting impact. Partner with visionary experts in your team, shape complex digital architectures, and empower innovation—helping every customer discover what’s possible in the era of AI.
Job Responsibility:
Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and environment setup
Support customer skilling by making skilling recommendations, designing architectures, coding POCs & MVPs and delivering technical discussions, workshops and other cloud readiness activities and ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering
Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation and proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs
Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development and stay current with the latest Azure, AI and GitHub capabilities, cloud application patterns and be a practitioner of one or more enterprise languages .NET, Python, Java, JavaScript/Node.js, etc. and related frameworks
Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners so as to drive opportunities for IP reuse, best practice sharing and consumption acceleration
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several of years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Demonstrated technical leadership abilities, including executive presence, strong influencing skills with customers regardless of authority, and proven experience leading end-to-end transformational processes
Deep experience in enterprise-level cloud and hybrid infrastructures, DevOps principles, platform engineering, coding and solution design
Full proficiency in both English (Level C2 or higher) AND German (Level C2 or higher)
Nice to have:
Several years of experience working in a customer-facing role (e.g., internal and/or external)
Several years of experience leading technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)