Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, Cloud + AI Platforms (CAIP) CSU is one of the most strategic businesses worldwide at Microsoft. Given the tremendous momentum in customer pursuit of Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft! We are looking to hire a Senior Cloud Solution Architect – Modernizing Infrastructure who is passionate about building strategy to scale solutions through processes and programs, develop high-quality, repeatable IP offerings assets for broad use by internal Microsoft delivery resources and help resolve escalations. You need to understand customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions in Windows, Linux, Networking, Management, Storage, OSS, Infrastructure as code. You will drive building AI tools to increase operational efficiencies. You will coach field teams on various assets, value-based delivery, and embed delivery best practices into delivery guides. With deep technical expertise and a growth mindset, you’ll lead community programs, maintain certifications, and help shape Microsoft’s product roadmap by representing the voice of the customer. This is a high-impact opportunity to lead innovation at scale and empower customers to unlock the full value of their Cloud and AI investments. If you are passionate about partnering with customers, identifying patterns, building solutions, skilling Field and building offerings based on those patterns, provide product team with a vision of what to build as best in class service, this role is for you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
