Job Description
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The mission of the Customer Success Unit organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join the CSU and help us build a future where customers achieve their business outcomes faster with technology that does more, leveraging your business and technical expertise, you will support customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments. The Microsoft Copilot has taken the World of AI driven productivity by storm and if you want to be a part of shaping the future, this is an opportunity for you to work on the most cutting edge technology! We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot, able to work and influence CXOs This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to [50% from home]. Are you looking to join a team where you help customers use the latest Copilot solutions, where you receive cutting edge training and where you´re empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you! We need enthusiastic people to provide technical leadership to our enterprise customers. We need you to assist them on their digital transformation journey and ensure they leverage the power of M365 Copilot, Copilot chat and agents by getting the right tangible business value and the ROI!
