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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Senior Cloud Solution Architect - Copilot

Norway, Oslo · Job Posted April 12, 2026
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Job Description

Are you energised by the prospect of joining a team of trusted advisors, helping customers unlock the business value of enterprise-ready Copilot and agent solutions? Can you drive technical excellence and champion change, always putting the customer at the heart of your work? Do you thrive using best-in-class productivity tools to collaborate efficiently, wherever you are? If so, this role is for you. We’re seeking an enthusiastic Senior Cloud Solution Architect (CSA) specialising in AI solutions, passionate about leading customers through their AI transformation journey with Copilot Chat, Agents, and M365 Copilot. In this customer-facing role, you’ll act as a strategic advisor and technical subject matter expert, accelerating AI adoption and change management to deliver tangible business value and ROI. Within Customer Experience & Success (CE&S), you help customers unlock value across Microsoft’s portfolio by designing and implementing secure, compliant, and scalable Copilot solutions, aligned with governance, lifecycle management, and Power Platform standards. The role blends deep technical expertise and strong business acumen, influencing customer strategy, driving usage and consumption, and shaping enterprise‑ready solutions that deliver tangible outcomes. You’ll work cross‑functionally and with partners, identify patterns and gaps, and help scale innovation.

Job Responsibility

  • Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
  • Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
  • Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
  • Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
  • Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey
  • Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
  • Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field (or equivalent practical experience)
  • Proven hands‑on experience with Microsoft 365, Power Platform, or equivalent productivity and automation platforms
  • Demonstrated experience working with cloud infrastructure technologies, including solution architecture, systems administration, network operations, software development, or technology consulting
  • Strong customer‑facing experience, engaging directly with customers or internal stakeholders as a trusted technical and business advisor
  • Ability to translate technical solutions into business value and outcomes
  • Fluency in English and Norwegian in a professional/business environment

Nice to have

  • Deep expertise in cloud solution architecture, technology consulting, and enterprise solution delivery
  • Proven experience leading technical projects from design through execution, influencing architectural decisions and outcomes
  • Strong background partnering with stakeholders to address complex business challenges using cloud and AI solutions
  • Relevant technical certifications (e.g., Microsoft 365, Azure, AWS, Google Cloud, Security certifications)
  • Experience in change management, adoption, and transformation initiatives (e.g., PROSCI or equivalent frameworks)
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  • Be a trusted advisor driving Adoption and change management as well as business value through AI Transformation: Be the trusted advisor to deliver strong Adoption and Change Management as a key pillar to support customers in realizing value and navigating their AI transformation journey.Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
  • Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
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  • Customer Centricity: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement
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