Senior Clinical Quality Registered Nurse

• Conduct outbound and inbound calls with patients, caregivers, and healthcare providers while adhering to established protocols and scripts
• Perform comprehensive patient assessments, including Care for Older Adults and functional assessments
• Educate patients about health conditions, the importance of routine screenings, and assist with scheduling appointments for services such as A1c tests, blood pressure monitoring, breast cancer screenings, and diabetic eye exams
• Coordinate with healthcare providers and offices to gather documentation and evidence of completed lab work and medical screenings
• Help patients navigate community resources and programs to address non-medical needs
• Maintain detailed and accurate documentation of all interactions and actions in the organization's core systems
• Meet or exceed productivity and quality metrics while supporting business hours, Monday through Friday, during Central Time
• Collaborate with the Director of Clinical Programs and interdisciplinary team members to optimize patient care strategies
• Perform additional duties as assigned to support the operations and objectives of the organization

• Active and unrestricted Registered Nurse (RN) license with eNLC Compact licensure in the state of residence
• Minimum of two years of experience as a Registered Nurse with attention to detail
• Extensive knowledge and experience with Medicare Stars measures
• Proven ability to manage multiple complex projects simultaneously
• Proficiency in Microsoft Office applications, including intermediate or advanced skills in Excel
• Strong communication and customer service skills
• Ability to work independently while meeting productivity and quality standards

Familiarity with telephonic and digital healthcare engagement strategies is highly desirable

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan