Senior Clinical Manager, Clinical Operations

• Lead, mentor, and manage a team of clinical managers and clinician skip level reports to deliver exceptional mental health support
• Interview, hire, onboard, train, deliver feedback, and support the professional growth of team members
• Foster a connected team and facilitate best practice adoption
• Monitor quality of service delivery for the clinical team under your leadership and deliver continuous feedback and coaching
• Lead and manage large-scale clinical programs
• Serve as a clinical Subject Matter Expert (SME), collaborating with teams across Implementation, Customer Success and Business Intelligence to optimize programs and processes
• Oversee Standard Operating Procedure (SOP) development, review, and approval
• Contribute to clinical policies, productivity benchmarks, and operational models
• Identify and drive process improvement initiatives
• Develop strong relationships with customer success partners and other internal stakeholders
• Communicate strategic updates to leadership and contributors as needed
• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong program health
• Address escalations and concerns in partnership with leadership and customer stakeholders

• 5+ years of leadership and management experience, including managing through layers of teams of 40+ required
• 3+ years of experience in behavioral health or EAP settings firmly required
• Start-up experience firmly required
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) firmly required
• Adept at collaborating with external customers to understand their needs and collaborate on solutions
• Track record of building and growing high performing teams, mentoring leaders and frontline team members
• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Exceptional communication skills, with the ability to convey information concisely, inspire and engage a team, and be highly attuned to the organizational culture
• Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
• Excitement about working in a rapidly changing organization

CEAP preferred

• Health, Dental, Vision benefits start on your first day
• Access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub
• Access to BrightHorizons
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching