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Blend of technical and customer service focus; Dynamic role with plenty of job variation; Opportunity to develop your generalist IT skills and experience into a specialist area
Job Responsibility:
Development, continued improvement and operational support of the data network infrastructure across multiple locations
Supporting and maintaining the Microsoft Team Telephone service and Genesys Cloud contact centre
Deliver high‑quality technical support
Maintain operational efficiency
Participate in project-based work that enhances ICT capability across the University
Requirements:
A strong service focus with experience in IT communication and/or network technologies, preferably in Cisco routing, switching, wireless and Microsoft Teams telephony
Demonstrated analytical and problem solving skills
A knowledge and understanding of ITIL and certification in network support and maintenance such as CCNA or similar is desirable, however not essential
Nice to have:
A knowledge and understanding of ITIL and certification in network support and maintenance such as CCNA or similar is desirable, however not essential