Senior Client Success Manager

• Install and configure SpotOn hardware, peripherals, and networking devices
• Conduct on-site surveys to determine optimal hardware placement
• Deliver comprehensive, hands-on client training and live support
• Perform on-site health check-ins
• Conduct on-site hardware demonstrations
• Build and maintain strong, trusted client relationships
• Respond to and resolve escalated support tickets
• Collaborate cross-functionally with internal teams to diagnose and resolve complex client issues
• Communicate technical concepts clearly to non-technical users
• Identify opportunities to upsell additional products and services
• Develop and execute strategies to generate referrals from satisfied clients
• Travel frequently to and from client locations

• Excellent interpersonal and communication skills
• Strong proficiency in troubleshooting hardware and software issues
• Strong problem-solving skills
• Proficiency in training end-users in software applications
• Ability to work independently and manage time effectively
• Ability to travel and work on-site at various client locations
• 2+ years of management experience working in the restaurant industry
• 2+ years experience building and maintaining strong relationships with clients
• Familiarity with various hardware and networking devices
• Familiarity with low-voltage wiring principles
• Associate’s Degree is the minimum educational requirement
• Must be able to remain in a stationary position a minimum of 50% of the work day
• The person in this position needs to move about on-site at client locations
• May be required to kneel or assume an uncomfortable position during installation
• Lift and carry equipment weighing up to 25 pounds

Technical Certification or Diploma in relevant fields such as information technology, computer science, electronics, or a related discipline

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year