Senior Client Success Manager Jobs

EnergyHub

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

120000.00 - 140000.00 USD / Year

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Job Description:

EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As a Sr Client Success Manager on the Client Success team, you will be instrumental in helping EnergyHub, our utility clients, and our New York market partners achieve their goals. You will own and build client and vendor relationships end to end, including managing energy market participation, launching new customer engagement initiatives, and serving as a trusted partner to our sales, product, engineering, and customer acquisition teams to maintain account health.

Job Responsibility:

Project delivery: Handle key aspects of the daily operation of demand response programs, including revenue modeling, enrollment, post-event reporting, and executing creative ideas for program expansion
Proactively manage internal and external stakeholders to ensure all customer enrollment and grid flexibility commitments are met: Facilitate regular progress updates with utility counterparts, develop and deliver cadence reports, and ensure compliance with contract requirements and administrative tasks
Stakeholder management: Manage and influence key stakeholders internally and externally to implement key aspects of the project scope and ensure the timely exchange of administrative deliverables (e.g., invoices, monthly progress reports, device installations)
Thought leadership: Support EnergyHub’s partnership with the regulatory affairs team, for example, participate in working groups, trade organization committees, and select agency proceedings, often by writing comments and partnering on advocacy efforts with other companies
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
Spend time understanding and driving clients’ needs and growth targets and guiding them through key decisions to design programs that align with these targets
Partner with Market Development to assist on successful renewals and expansions in your accounts
Creatively problem-solve when difficult situations arise and resolve operational challenges
Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs, and the drivers of program success
Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams
Participate in the Client Success dispatch duty rotation to ensure that market and utility program DR event dispatch is executed flawlessly

Requirements:

A completed Bachelor of Science or Bachelor of Arts degree
5-7 years of professional experience in consulting, technology services, or client success
Experience working in or with renewable energy, utilities, and grid services, or adjacent industries required
Familiarity with New York's utilities sector, including CAISO demand response programs (e.g., DRAM, ELRP) and state agency grant programs (e.g., New York's Energy Commission EPIC program), is strongly preferred
Experience with energy efficiency/demand-side management program marketing and project implementation methods

Nice to have:

Experience within an enterprise software/SaaS organization in the energy space is preferred
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
Experience with grant management or managing a program budget is a plus
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships
Experience working with a team in a cross-functional, fast-paced work environment
Experience managing multiple high-priority projects and the ability to make multitasking look effortless
Willing and available to be on a call several weeks per year for after-hours emergency client escalations

What we offer:

100% paid medical for employees
401(k) with employer match
Casual environment
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Client Success Manager