Senior Client Success Manager

• Drive optimal results across a book of high-value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value
• Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform
• Develop and maintain tailored success plans aligned with client business objectives
• conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights
• Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy
• Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap
• Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories
• Support the hiring, onboarding, and coaching of team members by providing feedback that accelerates growth and performance
• Model effective client success best practices while contributing to training development and offering guidance on strategic account management
• Foster a culture of excellence, continuous improvement, and cross-functional collaboration across the organization

• 4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results
• Highly analytical, with a track record of building consultative partnerships
• skilled at understanding business needs and leveraging data to inform actionable strategies
• Superior written and verbal communication skills, with experience engaging executive stakeholders and translating complex information into compelling insights for diverse audiences
• Adept at quickly mastering new technologies and staying current with industry trends in retail media, eCommerce, or advertising technology
• Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation
• Collaborative, adaptable, and emotionally intelligent, with experience working cross-functionally and with clients to achieve shared goals
• Mentoring and coaching experience, with a demonstrated ability to inspire and develop peers and teams

Experience in media management or ad operations at an agency would be highly valued

• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• Employee Resource Groups (ERGs)