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T-Mobile Logo T-Mobile · -

Senior Client Success Associate

United States 58400.00 - 105300.00 USD / Year · Job Posted April 23, 2026
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Job Description

This role supports business objectives by supporting sales and client success teams by building media plans for existing and potential clients. It primarily involves collaborating with sales and client success teams to create recommendations and optimize advertising plans based on client needs. The role serves as a subject matter expert on T-Mobile Advertising digital-out-of-home (DOOH) DSP and media planning. Success is measured by the effectiveness of sales support, process improvements, and alignment with client requirements. The work directly impacts sales performance and overall revenue for our DOOH programmatic marketplace.

Job Responsibility

  • Collaborate with sales and client success team in building RFPs to create comprehensive media plans for existing and potential clients
  • Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
  • Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
  • QA creative files and digital assets for DOOH & Mobile campaigns to ensure creative files and tags meet specs
  • Provide inventory and pricing guidance in partnership with operations and other stakeholders
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
  • Communication Skills: Must be an effective written and verbal communicator to work cross functionally with internal and external teams
  • Flexible & Adaptable: Ability to thrive in a dynamic, fast-paced work enviornment
  • Detail Oriented 'Do-er': Pays attention to small things and can be counted on to deliver
  • Industry Knowledge: Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Bachelor's Degree in Marketing, Communications, Advertising or related field
  • 2-4 years Sales Planning, digital agency, online advertising, or sales operations
  • 2-4 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel
  • Strategic Minded/Problem Solving: Capable of analyzing results and providing strategic plans to drive project forward

What we offer

  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs
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