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myGwork - LGBTQ+ Business Community Logo myGwork - LGBTQ+ Business Community · Finance

Senior Client Solutions Specialist

Poland, Warsaw · Job Posted April 05, 2026
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Job Description

Our organization is characterized by experienced and friendly managers, as well as open and diverse corporate culture. Client Solutions Specialist role is based in our Warsaw office in the Client Solutions Team - CST, which is a truly unique place. If you like genuinely multinational, multicultural and dynamic environment - this work offer is definitely for you. In this role you'll have a chance to develop and maintain day-to-day relationships with Mercer's clients and consultants in the comp & ben area.

Job Responsibility

  • Manage a portfolio of multinational clients
  • Advising our internal consultants and clients on Mercer products and services across Europe and Africa
  • Cooperation with market consultants - providing sales support to consultants (sales presentations, product information, contacting clients etc.)
  • Supporting and managing clients' participation in Mercer's salary surveys
  • Answering day-to-day client queries via email and phone
  • Provide one-on-one demo/presentations on Mercer on-line platforms and methodology for clients
  • Working on compensation & benefits related data for both internal and external clients
  • Cooperating with colleagues from other Teams

Requirements

  • 2-3 years of experience in the areas of customer services
  • Demonstrated capability to adapt quickly and maintain productivity in a fast-paced workplace
  • Very good knowledge of English
  • Knowledge of Excel
  • Very strong organizational and project coordination skills

Nice to have

  • Knowledge of additional language (Italian, Spanish, German)
  • Market research, HR or Compensation & Benefits area experience
  • Experience in negotiations with Clients
  • Previous work or study related international exposure
  • Quality assurance, service-minded and team oriented

What we offer

  • Flexible working hours and hybrid model of work (2 days of home-office a week)
  • Opportunities for professional development and career growth
  • Global role with truly international exposure - working with teams across regions
  • Attractive benefits package (including private health care, sports card, life insurance, lunch card, language courses, retirement plan)
  • Multilingual community with an inclusive atmosphere
  • Stable employment at a multinational Group with 150 years of history
  • Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)
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