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Omnea Logo Omnea · IT - Software Development

Senior Client Solutions Engineer

United States, New York 140000.00 - 160000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub. You’ll operate at the intersection of Customers, Product, and Engineering — remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence.

Job Responsibility

  • Own Omnea’s most complex customer-side technical work in the US
  • Act as a senior technical authority across the business
  • Help establish how we support and scale enterprise customers from our New York hub
  • Operate at the intersection of Customers, Product, and Engineering
  • Work directly with world’s leading tech companies
  • Own and lead the resolution of Omnea’s most complex and high-impact customer challenges
  • Act as the escalation point for critical customer issues in the US
  • Identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering
  • Maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations
  • Help establish the foundations of customer engineering in New York

Requirements

  • 6–10+ years of experience in a high-performance environment
  • Strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products
  • Strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs
  • Comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving
  • Some hands-on coding or scripting experience
  • Excellent communication with both technical and non-technical audiences
  • Leadership mindset and enjoyment of mentoring others
  • Entrepreneurial spirit and motivation by impact and responsibility

What we offer

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