Senior Client Solutions Engineer

• Own Omnea’s most complex customer-side technical work in the US
• Act as a senior technical authority across the business
• Help establish how we support and scale enterprise customers from our New York hub
• Operate at the intersection of Customers, Product, and Engineering
• Work directly with world’s leading tech companies
• Own and lead the resolution of Omnea’s most complex and high-impact customer challenges
• Act as the escalation point for critical customer issues in the US
• Identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering
• Maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations
• Help establish the foundations of customer engineering in New York

• 6–10+ years of experience in a high-performance environment
• Strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products
• Strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs
• Comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving
• Some hands-on coding or scripting experience
• Excellent communication with both technical and non-technical audiences
• Leadership mindset and enjoyment of mentoring others
• Entrepreneurial spirit and motivation by impact and responsibility

Offers Equity