Senior Client Service Manager, HSBC

HSBC

Location:
Hong Kong, Central

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Job Responsibility:

Work in the client service team for Global Custody covering clients in Hong Kong with their day-to-day custody enquiries
Responsible for independently working with large and complex institutional clients, such as Asset Owners, Assets Managers, Insurance & Public Sector
Manage a portfolio of clients and also act as a team manager capacity supervising the client service managers for global custody
Act as the escalation point to ensure we attain the highest levels of Client Service satisfaction, retention, and reference-ability of the client base
Function as the focal point of contact, leading the design and implementation of service enhancement client plans, projects and collaborating with the relevant Operations and Product teams to address client needs and provide regular updates to senior management
Ensure adherence to the client governance and oversight for assigned client base, including client due diligence
Conduct regular service reviews of responsible client portfolios to measure KPIs & SLAs to identify operational efficiencies in the service model

Requirements:

Solid experience in client management roles with relevant experience in Global Custody, Investment Management or asset servicing related disciplines
Excellent communication skills and client facing experience
Strong operational background across settlements, asset servicing, and treasury / cash operations is preferred
Ability to interpret market regulation changes by working with relevant sub custody market and communicate expected changes to internal stakeholders and clients
Flexibility to adapt to the changing demands of the industry, clients, and internal stakeholders
Able to work in a quick pace environment and manage individual and team priorities effectively
Experience and adaptability to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 20, 2025

Expiration:
July 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Client Service Manager

HSBC

Location:Hong Kong, Central

Category:Finance

Contract Type:Employment contract