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Senior Client Service Manager

Australia, Sydney Employment contract · Job Posted April 16, 2026
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Job Description

This role is responsible for managing the end-to-end delivery of multiple advertising campaigns, from initial setup through to optimisation, reporting, and post-campaign analysis. It combines strong account management with a client service focus, ensuring campaigns are executed effectively while proactively identifying opportunities to drive performance improvements. A key part of the role is translating campaign insights into actionable recommendations, supporting clients in achieving their objectives while uncovering opportunities for upweights, upsells, and long-term growth. The role also plays a critical part in building and maintaining strong client relationships, delivering strategic guidance, and ensuring high levels of client satisfaction and retention.

Job Responsibility

  • Partner with clients to identify, develop, and implement solutions that meet their key objectives
  • Consult and educate clients on product capabilities, solutions, and best practices
  • Analyse campaign data and insights to inform strategy, optimisation, and implementation
  • Build and maintain strong relationships with clients and agency partners (media, creative, marketing)
  • Deliver regular reporting that clearly demonstrates campaign performance and outcomes
  • Identify and present upweight and upsell opportunities to drive incremental revenue
  • Lead end-to-end client experience, ensuring delivery against KPIs and SLAs
  • Collaborate cross-functionally to align internal teams and deliver on client objectives
  • Maintain accurate pipeline tracking, including monthly budget allocations
  • Develop and present post-campaign analysis (PCA) to clients and agencies
  • Provide guidance on campaign setup, optimisation, and troubleshooting
  • Translate client requirements into clear briefs for our Ad Ops team
  • Act as the key liaison between clients and Ad Ops throughout campaign delivery
  • Demonstrate strong knowledge and application of the Blis product suite
  • Manage multiple, complex workstreams to ensure timely and high-quality delivery
  • Oversee offshore account operations, including setup and issue resolution
  • Ensure operational accuracy across systems and processes, including budget tracking

Requirements

  • 5+ years’ experience in digital media, preferably within programmatic and/or mobile
  • Strong experience across advertising technology platforms (e.g. MOAT, IAS, DCM, ad servers, DSPs)
  • Proven ability to lead client relationships, driving strategy, communication, and outcomes
  • Excellent written and verbal communication skills
  • Strong understanding of client objectives and programmatic success metrics
  • Highly organised with strong time management skills and the ability to manage multiple priorities
  • Confident working both independently and collaboratively within a team
  • Advanced skills in Excel and PowerPoint
  • Strong analytical and problem-solving skills, with the ability to interpret data across multiple platforms
  • Technically proficient, with strong commercial acumen

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