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Social Value Portal Ltd Logo Social Value Portal Ltd · Insurance

Senior Client Service Delivery Specialist

United Kingdom, London Employment contract · Job Posted April 23, 2026
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Job Description

Senior Client Service Delivery Specialist – Global Broking Centre. Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you! We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibility

  • Managing key technical activities across the broking / placement process
  • Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements
  • Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
  • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
  • Building strong relationships with CSD colleagues, brokers and other internal stakeholders
  • Provide SME technical placement advice to the Brokers as required
  • Complex post placement query handling
  • Liaising with underwriters and Aon network offices
  • Sharing best practice
  • Presenting ideas on process improvements
  • Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets
  • Collaborating with Client Service Delivery colleagues to meet divisional targets
  • Representing CSD in certain GBC-wide technical
  • Responsible for conducting technical slip reviews

Requirements

  • High attention to detail
  • Ability to work to deadlines
  • Ability to work individually and in a team
  • Relevant experience within the insurance industry required
  • Understanding of insurance risk
  • Excellent listening, organisation, and presentation abilities
  • An organised, highly personable, and approachable individual, who is a skilled communicator
  • Willingness to learn and share knowledge
  • Understanding of Word and Excel
  • Technical knowledge and an in depth understanding of the process from pre to post placement
  • Subject matter expert providing technical guidance and support to brokers on complex risks

What we offer

  • Discretionary bonus
  • Pension and life assurance scheme
  • Private medical care
  • Cycle to work scheme
  • Virtual GP and employee assistance programme
  • Workplace savings scheme
  • Two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself
  • Structured onboarding & training process
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