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Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!
Job Responsibility:
Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings
Work both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office
Open new client accounts, research client and security information and track daily contacts for team using internal databases and other technologies
With a high level of organization and attention to detail, process documents for insurance purchases, review close outs, distributions and Roth IRA conversions, as well as maintenance of 529 accounts for clients and college payments
Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor
Oversee the process of outside account reporting, securities litigation submissions and renewing of insurance and state securities licenses
For proper maintenance and to meet firm and industry requirements, ensure client paperwork and documentation is accurate and correct prior to submission and processing. Follow up to ensure accurate completion
Prepare letters, forms and reports to assist with servicing existing clients and prospecting for new clients
Create and maintain records and files utilizing Client Relationship Management (CRM) software
Assist Financial Advisors with marketing efforts including brochures, team website updates and posting of LinkedIn articles
May enter orders at the direction of the Financial Advisor
Actively engage in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures
Perform other duties and responsibilities as assigned
Requirements:
High School Diploma or equivalent
Minimum of three (3) years financial services industry experience
Knowledge of company’s working structure, policies, mission, and strategies
Knowledge of general office practices, procedures, and methods
Knowledge of investment concepts, practices and procedures used in the securities industry
Knowledge of financial markets, products and industry regulations
Skill in Client Relationship Management (CRM) software, or similar contact management software
Skill in Excel, including developing spreadsheets as needed and for ongoing reporting
Skill in effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
Ability to operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
Ability to analyze and research account information
Ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
Ability to identify time sensitive items and assess competing priorities
Ability to take initiative and proactively follow up on submitted items to ensure completion
resolve errors, questions or concerns
Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner
Ability to analyze problems and establish solutions in a fast paced environment
Ability to use mathematics sufficient to process account and transaction information
Ability to use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually
Ability to work both independently and as part of a cohesive team
Ability to provide a high level of customer service