Senior client relationship manager

Act as project delivery member or assistant in medium/small sized benefit related project, e.g. benefit survey, research, benchmarking/review, analysis and design, etc., to manage project timeline, deliverables, project quality, etc. Help to manage client relationship and communication on project basis. Can solve ongoing client and vendor issues independently. Conduct data analysis, documentation to support employee benefit type project (e.g. benefit review and design) according to project objective/needs. Provide insights input and reports draft on project delivery. Provide support to other internal projects to support business operation as appropriate. Work with consultants to research and develop the relevant consulting knowledge and skills. Involve in product improvement and development. Contribute to operational streamlining and optimization. Manage commission collection and accounts receivables (AR).