Senior Client Project / Programme Manager

• Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project/program, including rigorous scope control and change management
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings
• Coordinates activities of the project teams through task delegation, resource assignment and program management
• Performs any other related task as required

• Bachelor's degree or equivalent in business and / or project management or related field
• Relevant project management certifications preferably PMP required
• ITIL certification is beneficial
• Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment
• Advanced client engagement experience
• Advanced demonstrated understanding of the project/program life cycle
• Advanced demonstrated competency in project/program change management
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints

ITIL certification is beneficial