Senior Client Project / Program Manager

• Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project/program, including rigorous scope control and change management
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings
• Coordinates activities of the project teams through task delegation, resource assignment and program management
• Performs any other related task as required

• Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills and ability to work in high-pressure environments
• Advanced ability to manage urgent and complex tasks simultaneously
• Advanced business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Advanced influencing ability whilst taking a collaborative approach
• Decisive with good attention to detail ability
• Advanced ability to promote project services to both internal stakeholders and external clients
• Excellent competency in project change management
• Extended knowledge of the industry, domain, or technology related to the client's project
• Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation
• Bachelor's degree or equivalent in business and / or project management or related field
• Relevant project management certifications preferably PMP required
• ITIL certification is beneficial
• Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment
• Advanced client engagement experience
• Advanced demonstrated understanding of the project/program life cycle
• Advanced demonstrated competency in project/program change management
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints

ITIL certification is beneficial