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The Senior Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as complex. The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
Job Responsibility
Provide the overall direction and governance for the project
Drive the project delivery excellence and continuous improvement initiatives
Lead steering committees' forums and executive reviews
Ensure adherence to project management methodologies, quality standards and compliance requirements
Oversee end to end execution of the project lifecycle and manage the multiple contractors engaged in the project
Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Monitor the project performance against scope, budget, risks and benefit realization
Maintain the project governance, reporting and quality gates as per the scope
Manages the delivery of the project, including rigorous scope control and change management
Ensure successful implementation, stabilization and transition to business operations
Ensure effective management of project documentation, deliverables, testing and deployment tasks
Ensure the contractors deliver services in line with the agreed terms, project timelines, budgets and quality standards
Monitor and manage change requests, scope changes, impact assessment and approval to ensure changes are governed and oversee the change management process
Engages with stakeholders to deliver projects from original concept through final
Provide executive level status updated and strategic recommendations
Facilitate and coordinate decision making, issue resolution and escalation management
Ensures clear and concise communications to all stakeholders
Identify, assess and mitigate the project risks and issues
Ensure compliance with organizational policies and industry standards
Drive the quality assurance activities in collaboration with the technical teams
Documentation and management of risks and issues
Performs any other related task as required
Requirements
Bachelor's degree or equivalent in business and / or project management or related field