Senior Client Operations Analyst, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

46988.00 - 102000.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Lead new client and program implementations
Have critical conversations with clients about timing and expectations for problem resolution
Partner with senior account management leaders and regional leadership to maintain client priorities
Prioritize client issues to maximize business success balanced with client and member satisfaction
Drive program and process improvement and ensure knowledge transfer to the team
Builds and maintains strong relationships with key stakeholders
Complete client meeting documentation: data entry, meeting minutes, action items
Ad-hoc reporting
Quality assurance for reports and deliverables
Ticket submission and tracking for client requests
Print and digital mail material management and prepping for distribution
Reporting out program status to senior management

Requirements:

Bachelor’s degree preferred but not required
5+ years of direct client management experience, executing on operational deliverables and solving complex problems for clients
Client-facing experience, including running client meetings and communicating what can and cannot be achieved within operational parameters
Proven track record of reviewing and organizing data in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Experience managing tight timelines, deliverable schedules and a diverse set of internal stakeholders to meet expectations even without explicit control of all inputs needed
Self-starter and able to work independently in a fast-paced environment

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 11, 2025

Expiration:
June 14, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Client Operations Analyst

CVS Health

Location:United States, Work At Home

Category:Customer Service

Contract Type:Employment contract