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Collinson Logo Collinson · Customer Service

Senior Client Operations Account Executive

United Kingdom, London · Job Posted June 29, 2026
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Job Description

The purpose of the Sr Client Operations Account Executive role within the Product Operations team is to ensure the successful operational management of key global clients, to provide global expertise and support for regions, to provide expertise into the change programme, to standardise the global operational processes and to prioritise operational application issues.

Job Responsibility

  • Perform the daily activities associated with all global clients that have engagements with Collinson
  • On-boarding of clients to agreed implementation specifics and timelines
  • Investigation of disputes and complaints and resolution to a satisfactory outcome
  • Creation and distribution of account information, management information and reporting
  • Communicate with Clients on a regular basis and respond to specific queries and requests
  • Identifies when account management issues should be escalated internally for oversight and response
  • Contribute to weekly / monthly & quarterly meetings with key stakeholders & client leadership as required
  • Coordinate with Commercial teams for handover of new Clients and commencement of the on-boarding process
  • Coordinate Data feed implementations/migrations
  • Producing/distributing monthly reports to the client
  • Work towards meeting SLA’s and KPI’s with team in alignment to account Master Service Agreements
  • Liaise with internal departments to ensure new deal requirements are briefed promptly and correctly and that deals are implemented in line with SLA's
  • Follow business processes to ensure new deals, implementations or developments are tested and signed off
  • Represent the Operations Team in company-wide projects that impact your Client
  • Acquire and maintain a high level of knowledge of the operational, systems, contractual and financial aspects of your accounts
  • Understand Client needs and requirements and work closely with the business to implement correctly
  • Contribute to the creation of new operational solutions to meet the commercial needs of the business
  • Participate where required in the revision of globally shared processes, utilising data to identify gaps and opportunities for operational excellence
  • Document processes for training, education and business awareness
  • Contribute to business projects as directed to close the gap between current and desired state through process innovation, team management, system changes and continued improvements
  • Raise operational issues and bugs
  • Any other tasks deemed appropriate my management.

Requirements

  • Meaningful experience in a similar role
  • Highly organised with excellent attention to detail
  • Ability to prioritise and manage own workload
  • Proactive and solution orientated approach
  • Ability to handle a high volume workload within pressurised time frames
  • Strong internal & external stakeholder management skills
  • Up-to-date working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Educated to GCSE level (or equivalent) including English and Maths
  • Strong numeracy skills
  • Problem solving ability
  • Team player
  • Excellent written and verbal communication skills.
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