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As a Senior Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements. You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.
Job Responsibility
Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients
Builds relationships and influences stakeholders
Works with and through company's network of offices to deliver an excellent client experience in each relevant market
Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions
Develops and drives organization strategy with local client managers within assigned regional accounts
Uses engagement skills to establish account strategies with key stakeholders
Minimizes churn and maximizes retention in assigned accounts
Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Be fully aware of and understand the International Trade Policy
Meets or exceeds quota targets through comprehensive account management
Grows the profitability, revenues and client satisfaction levels for company’s regional clients’ portfolio
Drives passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process
Generates demand by assisting clients to identify current needs
Approaches the management of the account in a systematic way
Performs vulnerability analysis of company's position in comparison to that of competitors and vendors
Positively influences and enables financial control, governance and compliance
Acts as first point of contact for client issues
Requirements
8+ years in a technology sales position with recent experience supporting global clients
Seasoned experience in a global partner management role
Seasoned experience in a sales environment and/or customer service role
Seasoned experience in the IT or professional services industry with a focus on business development and/or sales
Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
Seasoned experience gained in a similar client manager role
Seasoned experience working with Salesforce.com contact platform
Bachelor's degree or equivalent in business or a sales related field
Nice to have
Relevant vendor certifications would be advantageous
Experience working with hyperscalers or large global enterprises
What we offer
Medical insurance
Dental insurance
Vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match