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Senior Client Manager

United States, Texas Employment contract 115000.00 - 213000.00 USD / Year · Job Posted June 29, 2026
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Job Description

As a Senior Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements. You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

Job Responsibility

  • Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients
  • Builds relationships and influences stakeholders
  • Works with and through company's network of offices to deliver an excellent client experience in each relevant market
  • Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions
  • Develops and drives organization strategy with local client managers within assigned regional accounts
  • Uses engagement skills to establish account strategies with key stakeholders
  • Minimizes churn and maximizes retention in assigned accounts
  • Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
  • Be fully aware of and understand the International Trade Policy
  • Meets or exceeds quota targets through comprehensive account management
  • Grows the profitability, revenues and client satisfaction levels for company’s regional clients’ portfolio
  • Drives passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process
  • Generates demand by assisting clients to identify current needs
  • Approaches the management of the account in a systematic way
  • Performs vulnerability analysis of company's position in comparison to that of competitors and vendors
  • Positively influences and enables financial control, governance and compliance
  • Acts as first point of contact for client issues

Requirements

  • 8+ years in a technology sales position with recent experience supporting global clients
  • Seasoned experience in a global partner management role
  • Seasoned experience in a sales environment and/or customer service role
  • Seasoned experience in the IT or professional services industry with a focus on business development and/or sales
  • Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
  • Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
  • Seasoned experience gained in a similar client manager role
  • Seasoned experience working with Salesforce.com contact platform
  • Bachelor's degree or equivalent in business or a sales related field

Nice to have

  • Relevant vendor certifications would be advantageous
  • Experience working with hyperscalers or large global enterprises

What we offer

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits

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