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Senior Client Manager

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NTT DATA

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Location:
India , Ahmedabad

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Client Manager at NTT DATA is responsible for managing and growing client relationships, driving sales growth, and ensuring client satisfaction. The role requires advanced experience in the IT services industry, particularly in application and infrastructure services, along with strong negotiation and client engagement skills. A bachelor's degree in engineering or an MBA is preferred, and relevant vendor certifications are advantageous. The position is full-time and based on-site in Ahmedabad, India.

Job Responsibility:

  • Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts
  • Identify & Pursue leads
  • Minimise churn and maximise retention in assigned accounts
  • Drive client satisfaction throughout the entire lifecycle of the clients’ buying process
  • Generate demand by assisting clients to identify current needs and then effectively articulate how NTT Data can add value through our services and solutions
  • Influence and work closely with vendors to achieve required results
  • Use NTTData’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
  • Take ownership of a range of clients within the assigned segment
  • Develop open and effective channels of communication in with each client within the assigned account
  • Encourage revenue growth by inspiring clients to additional services
  • Become the reliable point of contact for clients that is required to establish a strong business relationship
  • able to determine the best solution requirements for each client that can be deployed by other departments
  • build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT Data
  • Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability
  • Monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost

Requirements:

  • Strong experience in the IT services industry
  • Experience in the areas of application services and infrastructure services
  • Advanced experience in a similar role in a similar environment
  • Advanced experience in a sales environment
  • Advanced sales and client engagement experience coupled with a good understanding of business, sourcing and technology market
  • Advanced experience negotiating with clients and vendors
  • Advanced experience with business to business and business to consumer sales techniques
  • Experience providing mentoring and coaching to less experienced client managers
  • Advanced experience analysing commercial information
  • Experience working with Salesforce.com platform
  • BE and or MBA
  • Post-graduate qualification would be advantageous
  • Relevant vendor certifications

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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