Senior Client Manager Job at Public Practice Recruitment Ltd (Reading)

Senior Client Manager

The Sr Client Manager leads junior and senior level relationships with clients a...

Location

United States , Portland

Salary:

90000.00 - 110000.00 USD / Year

SGK

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sales, Marketing or related field
8+ years progressive account management experience in a Creative Design Agency, Market Research firm or similar consulting environment
or equivalent combination of education and experience
5+ years in a leadership role (direct or indirect)
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

Job Responsibility

Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
Acts as a strategic partner to assigned clients by demonstrating a significant understanding of their market and business sectors and their specific challenges and opportunities. Provides insights and perspectives that support client initiatives and align company services with client needs.
Develops innovative proposals to capture both account growth and new business opportunities.
Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
Ensures meeting of volume and revenue targets for each account.
Builds new relationships and nurtures existing relationships with internal and external clients.
Creates strong and effective partnerships with Brand Development and Brand Deployment teams through sharing a deep understanding of client markets and business sectors and specific challenges and opportunities facing those clients. Works with company leaders to develop solutions that align our services with client needs.
Assess and manages risks associated with profitability leakage by researching, understanding, and resolving any identified issues (i.e. process, operational, client relationship specific, etc.).
Analyzes the performance of the Company-Client business relationship through analytics models and performance metrics with goal to establish agreed tactical and strategic priorities and strategies to achieve those goals.
Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations.

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Senior Client Success Manager

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful...

Location

United States

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
Proven track record of closing renewals and expansions independently – not reliant on Sales
Demonstrable success in expanding accounts into parent/sister companies and new business units
Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
Exceptional executive presence and confidence influencing C-level stakeholders
Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI

Job Responsibility

Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions

What we offer

401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions

Senior Client Success Manager

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful...

Location

United States , Boston

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
Proven track record of closing renewals and expansions independently – not reliant on Sales
Demonstrable success in expanding accounts into parent/sister companies and new business units
Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
Exceptional executive presence and confidence influencing C-level stakeholders
Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI

Job Responsibility

Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions

What we offer

401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model

Fulltime

Senior Client Success Manager

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful...

Location

Australia , Sydney

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

10+ years’ experience in enterprise SaaS Customer Success or Account Management roles
Proven track record of closing renewals and expansions independently – not reliant on Sales
Demonstrable success in expanding accounts into parent/sister companies and new business units
Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
Exceptional executive presence and confidence influencing C-level stakeholders
Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI
Based in Sydney with proven experience managing enterprise client portfolios across APAC

Job Responsibility

Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio
Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts
Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations
Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner
Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes
Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions
Act as the single point of accountability for both client success and commercial outcomes in APAC

What we offer

Superannuation
Private Healthcare
Employee Assistance Programme

Fulltime

Senior Client Success Manager

Our client, a leading provider in telecom, physical security, and cybersecurity ...

Location

United States , Portland

Salary:

80000.00 - 90000.00 USD / Year

CareerPaths NW

Expiration Date

Until further notice

Requirements

Manage and grow relationships with an assigned portfolio of 100+ clients
Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
Collaborate with internal technical and project management teams to deliver on client expectations
Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
Use data and customer insights to proactively identify growth opportunities

Job Responsibility

Manage and grow relationships with an assigned portfolio of 100+ clients
Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
Collaborate with internal technical and project management teams to deliver on client expectations
Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
Use data and customer insights to proactively identify growth opportunities

Fulltime

Senior Private Client Manager

The Private Client team is dedicated to the brand and exceeding the expectations...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Great with people, able to build honest and effective relationships
Experience of exceptional customer service and client management
Able to effectively service customers using expert product knowledge
Adapts well to change and picks up new systems quickly
Suggests ways of improving existing work processes, to enhance overall team efficiency and accuracy
Demonstrable drive and energy to move self and business forward

Job Responsibility

Full responsibility for the retention of your client portfolio
Building and enhancing both external and internal relationships
dealing with varied and wide ranging private client contacts on a daily basis
Getting to know and understand your clients – building relationships and facilitating and converting unprompted enquiries
Negotiating mid-term and renewal terms and, sometimes new business terms, on dream homes, unique collections, supercars and holiday villas
Growing the team’s existing business income through retention, cross-sell and up-sell
Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction
Ensuring client data security and privacy is maintained at all times

Fulltime

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Senior Client Manager

Public Practice Recruitment Ltd

Location:
United Kingdom , Reading

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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