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As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships. Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.
Job Responsibility
Drive land, expansion, and renewals across all solutions within assigned accounts
Take full ownership of accounts and ensure client satisfaction throughout their entire lifecycle
Build lasting connections and identify how services can add value to client business
Work closely with vendors and partners to achieve results
Manage accounts, opportunities, pipelines, and forecasts using sales tools and methodologies
Develop and maintain open and effective communication channels with clients
Identify current needs and articulate how solutions can meet those needs
Drive demand and encourage clients to explore additional services
Develop governance and compliance policies to manage risk and ensure financial governance and compliance
Requirements
Advanced experience in global partner management, sales environments, and customer service
Experience in the IT or professional services industry, focusing on business development and/or sales
Strong business acumen in sales, focusing on planning and leveraging tools and DATA
Knowledge of the company's offerings, client applications, use cases, and market trends
Ability to link our high-value services to specific client needs and outcomes
Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities
Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth
Prior experience with the Salesforce.com contact platform
A bachelor’s degree or equivalent in business or a sales-related field.