Senior Client Manager

• Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3
• Pursue leads identified by aligned Lead Generation/Business development representatives
• Minimize churn and maximize retention in assigned accounts
• Drive client satisfaction throughout the entire lifecycle of the clients' buying process
• Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions
• Influence and work closely with vendors/partners to achieve required results
• Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
• Develop open and effective channels of communication with each client within the assigned account
• Encourage revenue growth by inspiring clients to additional services
• Become the reliable point of contact for clients that is required to establish a strong business relationship
• Take ownership of a range of accounts within the assigned segments
• Determine the best solution requirements for each client that can be deployed by other departments
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization
• Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability
• Monitor and control financial governance and compliance throughout an area of specialization in order to manage financial cost

• Advanced experience in a global partner management role
• Advanced experience in a sales environment and/or customer service role
• Advanced experience in the IT or professional services industry with a focus on business development and/or sales
• Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Advanced experience gained in a similar client manager role
• Excellent knowledge of German and English
• Advanced experience working with Salesforce.com contact platform
• Bachelor's degree or equivalent in business or a sales related field

Relevant vendor certifications