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As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships. Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.
Job Responsibility
Managing and growing relationships with clients
Driving land, expansion, and renewals across all solutions within assigned accounts
Taking full ownership of accounts, ensuring client satisfaction throughout their entire lifecycle
Building lasting connections and identifying how services can add real value to clients' business
Working closely with various stakeholders, including vendors and partners
Using company's sales tools and methodologies to manage accounts, opportunities, pipelines, and forecasts
Developing and maintaining open and effective communication channels with clients
Identifying current needs, articulating how solutions can meet those needs, and driving demand
Encouraging clients to explore additional services to nurture revenue growth
Engaging in developing governance and compliance policies to manage risk and ensure financial governance and compliance
Requirements
Advanced experience in global partner management, sales environments, and customer service
Experience in the IT or professional services industry, focusing on business development and/or sales
Strong business acumen in sales, focusing on planning and leveraging tools and DATA
Knowledge of the company's offerings, client applications, use cases, and market trends
Ability to link our high-value services to specific client needs and outcomes
Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities
Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth
Prior experience with the Salesforce.com contact platform
A bachelor’s degree or equivalent in business or a sales-related field