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HSBC Logo HSBC · Banking

Senior Client Manager – Market Products Specialist

Poland Employment contract 12359.00 - 15500.00 PLN / Month · Job Posted May 28, 2026
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Job Description

Wholesale Client Service is responsible for global client onboarding, due diligence, credit analysis and relationship servicing for clients of Global Banking & Markets and CMB, both as a customer group and product provider. It is an essential part of the value proposition, complimenting Relationship Management to provide full-service support through the full client lifecycle. Wholesale Client service takes full account of cost, customer service, control and regulatory requirements to oversee delivery of high quality due-diligence and client service. It aims for process excellence across each function (due-diligence, Client Documentation Negotiation, KYC and Client Data) delivering an integrated global service to client.

Job Responsibility

  • Own end-to-end coordination of complex Market Products onboarding requests on behalf of RM/Sales, acting as the operational point of contact for clients throughout the onboarding journey
  • Partner with RM teams to understand strategic client priorities and longer-term needs, contributing operational insight during business case development and client selection
  • Coordinate effectively with offshore Client Operations support teams to drive timely execution, clear handovers, and consistent service delivery
  • Gather, validate, and manage client information and documentation, enabling partner teams (Legal, Credit, Regulatory, KYC, Data, etc.) to complete onboarding activities efficiently
  • Lead standardisation and continuous improvement initiatives across Wholesale Client Services, promoting simplified processes, shared infrastructure, and a stronger controls environment
  • Manage the quality and completeness of onboarding requests across the client portfolio, acting as an SME for local and cross-border onboarding requirements
  • Enhance client experience by building strong working relationships across Front Office, Shared Services, IT, Legal, and Compliance to resolve issues and remove blockers quickly
  • Drive prioritisation and efficiency by enforcing approved intake channels, communicating progress and expectations to stakeholders, and adhering to escalation and abandonment policies

Requirements

  • Proven track record of delivering excellent customer service, proactively identifying and implementing innovative ways to improve the client experience
  • Demonstrable experience supporting Market Products onboarding, with a solid understanding of end-to-end onboarding requirements and stakeholders
  • Proactive, commercially minded approach with the ability to prioritise effectively and manage multiple, conflicting requests
  • Resilient and calm under pressure, able to maintain quality and pace in a fast-moving environment
  • Strong communication, influencing, and negotiation skills, with the ability to engage confidently with clients and internal partner teams
  • Bachelor’s degree (or equivalent professional qualification) in Banking, Finance, Economics, or a related discipline
  • Highly developed interpersonal skills with a strong ability to build relationships and influence outcomes across teams
  • Fluent in English and German, with excellent verbal and written communication skills in both languages

What we offer

  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Cafeteria platform
  • Employee assistance program
  • Additional contributions to PPK scheme
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking
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