Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-day responsibilities without losing sight of the end goal. A team member at this level possesses the intuition and proactive problem-solving capabilities needed to navigate challenges and opportunities that arise in every day work. As an essential part of the cross agency team, a Senior Manager is an approachable and highly responsive, reliable resource in projects that relates to the client, the relationship, and their business. They are expected to be the expert in any project they oversee and manage it flawlessly and independently. With an always curious mindset, this person takes on new projects with confidence, and is comfortable managing cross-functional initiatives and partnering with diversely-skilled teams. To succeed in this role, you must be highly organized and able to perform multiple tasks for different teams / clients on an ongoing basis. They are an operational “go-getter” or “do-er” as well as a thinker. They support the team lead on day-to-day client and creative deliverables by managing projects from brief through execution and all the meetings, notes, and details involved. Our ideal candidate is able to manage daily responsibilities, adaptable to project deliverable changes and actively participate in cross-functional team ideation sessions. They are a part of the client relationship and handle themselves professionally in all communications. Their ongoing engagement with the team will reinforce client confidence in driving their business and the successful growth of our agency by being an essential part of the Account Management team.