Senior Client Delivery Partner- Public Sector Job at Microsoft Corporation (Mexico City)

Job Description

The Senior Client Delivery Partner is responsible for envisioning, developing, and delivering transformative business outcomes for strategic clients by building a deep understanding of their business priorities, industry trends, and future needs. This role provides executive leadership and oversight to ensure the successful delivery of high-quality solutions across large, complex accounts. As the primary point of accountability for customer satisfaction, the Senior Client Delivery Partner drives delivery excellence, identifies measurable business value, fosters innovation through industry thought leadership, and ensures achievement of customer outcomes and internal key performance indicators (KPIs).

Job Responsibility

Serves as the single point of accountability for customer satisfaction for industry solutions and internal Key Performance Indicators (KPIs)
Develops strategic account plan in conjunction with Account Team Unit (ATU) and Customer Success Unit (CSU)
Ensures that cooperative components within both organizations are in place to execute the strategic account plan
Communicates transparently with the customer in order to avoid or resolve issues in solution rollout
Drives innovation through thought-leadership in customer industries (e.g. retail)
Establishes self as a trusted advisor to executive decision makers
Identifies and invests in relationships with executive decision makers
Understands and articulates innovations and trends from an industry perspective
Leads incorporation of developments in security trends and innovations as core components of industry analyses
Facilitates collaboration and synergy with other experts or internal departments to optimize delivery results
Identifies executive decision makers that can facilitate transformation
Envisions, develops, and delivers transformative opportunities with the client by establishing a deep understanding of customer and business needs based on the future direction of the industry
Effectively draws on internal assets (e.g. account team, business lines, collateral) to help to bring the best original and most relevant ideas to the customer
Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations
Identifies possible hurdles/barriers to obtaining objectives and provides insight on how to avoid them
Identifies quantitative value and business outcomes for customer
Leads the development a value realization plan, including identifying feedback mechanisms to assess progress
Uses industry benchmarks (including security benchmarks) and tangible results desired to measure success
Drives value for customer through solution delivery while driving incremental cloud consumption
Tracks key outcomes that drive cloud consumption
Drives opportunity identification and delivers on the financial commitments of the Operation Model (Consumption Revenue, Industry Solutions Delivery (ISD) Direct Azure Impact, Delivery Value, Industry Solutions (IS) Billed Revenue), partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities
Provides executive leadership and oversight to execute a plan that delivers quality and secure solutions for the largest strategic accounts
Identifies and implements the correct governance/delivery operating model
Utilizes appropriate metrics for tracking customer satisfaction and puts feedback mechanisms in place in order to track solution success
Monitors solution roll-out, making adjustments/escalates when necessary, and drives systemic improvements based on feedback mechanisms
Acts swiftly to address security issues identified during roll-out to minimize risk and enhance security posture

Requirements

Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, customer-facing consulting, or digital transformation experience OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience OR equivalent experience
6+ years leadership experience in a matrixed environment

Nice to have

Master's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 15+ years solution delivery, customer-facing consulting, or digital transformation experience OR equivalent experience
12+ years relevant work experience within customer industry
12+ years relevant work experience in solution delivery
5+ years relevant experience in financial management (e.g. profit and loss)

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Senior Client Delivery Partner- Public Sector

Job Description

Job Responsibility

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