Senior Client Change Manager, HSBC

HSBC

Location:
Hong Kong, Central

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Securities Services is seeking a Senior Client Change Manager to provide dedicated support to key clients, manage client change requests, and ensure successful delivery of client-initiated changes across internal teams. The role involves project management, client relationship-building, governance, and compliance with financial standards.

Job Responsibility:

Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client
Plan and control the change request delivery process using agile approaches, across internal SSv teams
Manage and ensure consistent approach for the change request process across platforms
Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost effective manner
Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring
Produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes
Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle
Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production
Build key relationships with internal SSv stakeholders, ensuring that CCM team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project
Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes
Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services
Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars), internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour
Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors

Requirements:

Extensive experience in Client facing role/ industry operating at a senior level
Experience in a Fund Administration, Transfer Agency, Custody or Investment Management field is essential, with proven experience and understanding of a complex Operations environment including current mandatory regulations
Disciplined project management professional with demonstrable experience in the management of multiple parallel projects (small – medium) and the application of robust governance standards, including management of cost
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience managing, negotiating and influencing external clients and stakeholder including regulators
Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business
Understanding of Value Stream/ product ownership model
Experience of leading teams, supporting team development, capability uplift and performance management
Management of client facing and project management / delivery teams
Experience of benefits identification, modelling and management techniques
Strong business requirements management and testing awareness
A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 21, 2025

Expiration:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Client Change Manager

HSBC

Location:Hong Kong, Central

Category:Finance

Contract Type:Employment contract