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Indiana Farmers Insurance is currently looking for a skilled Customer Service Representative to be the next Senior Client Advocate to join our Client Communities Team. The right candidate will have a strong desire, sense of urgency and the effective interpersonal communication skills necessary to help resolve customer inquiries and provide the ultimate customer experience!
Job Responsibility:
Serve as a Subject Matter Expert for the Client Communities team
Work closely with other departments
Train and mentor new Client Advocates
Conduct and evaluate call audits
Handle complex service requests from customers
Requirements:
High school diploma or equivalent
5 years of experience in a call center or other direct customer service environment
Property and Casualty insurance license, required
Demonstrated leadership abilities
Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
Ability to identify, submit and monitor TFS requests/Bugs and work collaboratively with the Quality Assurance and value stream sprint teams to ensure our products and processes work as intended for our members and agents
Flexibility in work schedule with the ability to work outside of normal office hours
What we offer:
Free Health insurance
Free Dental insurance
Free Vision insurance
Free Life insurance
Free Short-Term & Long-Term Disability insurance
2% 401k Company Match
11% 401k Company Contribution
Excellent Paid Time Off
Generous paid time for Parental Leave
Day of Service
Promotion from within
Opportunities to learn and grow
Student Loan Assistance Program
Educational Incentive Program
Several committees to explore, to connect with co-workers and build relationships
Two robust Employee Assistance Programs for you and your family
Matching funds of up to $100 annually are available from the company for your favorite charitable organization
Associate recognition awards, fun gatherings, and opportunities to make friends