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Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Job Responsibility:
Transform each client experience into passional moments by creating a high customer satisfaction
Create a long-term authentic bond with clients by making them feel the experience is truly about them
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues
Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools
Constantly maintaining customer service skills by analyzing customer service practices
Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target
Verify sales performance and considering how best to improve it
Take the initiative to win new customers and never judging customers by appearance
Contribute to the team by performing supplemental duties and supporting customer service
Extend communication among staff via supervision and education to ensure a positive workplace mood
Requirements:
Previous experience in luxury retail
Proven track record of successful sales generation, building and developing client relations
Results-driven and customer focused
Strong communication skills (verbal, in person, via email, SMS, etc.)
Strong attention to detail
Proficient computer knowledge (MS Word, Excel and Outlook)