Senior Client Advisor Job at Groupe Kering (Las Vegas)

Job Description

As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships. You aspire to step into the sphere of store leadership by supporting certain activities related to management and store functions.

Job Responsibility

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely
Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations
Develop client base by recruiting new clients and developing existing ones to the top tier of the segmentation
Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant
Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them
Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…)
Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely
Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude
Select the right products matched to client needs and benefits and effectively use cross and upselling techniques
Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities
Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience
Guide and inspire the client to make the best possible decision to buy the right product
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Assist, as the first point of contact, in resolving common client issues and needs
Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions
Proactively attend trainings to gain insights on product knowledge and selling techniques
Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients
Combines styling knowledge with the ability to offer products to best serve the client
Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function)
Actively participate in all store operations such as stock maintenance, stock inventories, and general store administration activities
Adhere to all policies and procedures with a focus on loss prevention and operational excellence
Accurately process all POS transactions and ensure accurate capture of client information
Contribute to upholding the visual display of all products following Gucci visual standards
Follow Company grooming at all times and according to Gucci standards and policies
Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
Manage general store administration and functionality
Perform management functions at the POS, inclusive of approval of client returns and exchanges (in case of a needed support on this management function)
Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function)

Requirements

4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting
Passion and natural interest in relationship building and people engagement
High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
Proven ability to perform certain complex tasks with accuracy and commitment
Proven ability to collaborate with teammates and act as a role model
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
Deep knowledge about and passion for fashion and luxury
Flexibility to work a retail schedule which will include evenings, weekends, and holidays
Excellent commercial awareness and client attitude
High flexibility and ability to adapt to different clients and complex situations
Strong communication skills, internally and externally
Ability to work in a fast-moving and dynamic environment

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