Senior Client Advisor Toronto Outlet Job at Groupe Kering (Manhasset)

Job Description

We are currently seeking a Senior Client Advisor to join our dynamic boutique leadership team. The Senior Client Advisor will oversee the client advisor team in partnership with the store leadership team, and contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

Job Responsibility

Manage the client advisor team and lead by example by achieving individual sales targets as well as ensuring the team meets their targets
Train new client advisors and provide ongoing training and development for existing team members
Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration
Provide an outstanding client and after-sale service to all visitors and clients
Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
Cultivate a robust client portfolio to secure a proactive and growing business
Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
Show a transparent and genuine attitude with the client and create a unique connection with them
Communicate in a professional and authentic way, with clients and colleagues
Effectively use all the available tools to optimize business opportunities
Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
Upholds and adheres to all company policies and operational procedures

Requirements

A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
Strong leadership and management skills, with the ability to motivate and inspire a team
Have personal taste and passion for the fashion culture, likes to create personalized looks
Have a natural business mindset and an entrepreneurial spirit
Open-minded and looking for a company valuing audacity and authenticity
Strong team centric attitude to achieve common goals
At ease with using tools and applications
learns fast with new technologies
Motivation to work in a fast-paced environment, able to multitask & prioritize
Proactive, enthusiastic, & with a problem-solving attitude
Excellent written, oral & listening skills, in English and local language
Embrace change and see it as an opportunity to grow and develop

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Senior Client Advisor Toronto Outlet

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