Senior Client Account Specialist Job at Robert Half (Washington)

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Account Management Senior Specialist/ Senior Analyst

The Senior Analyst, Account Management will join the Financial Institutions team...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Relevant experience in account management, business development, consulting, or a similar client-facing role
Ability to build and maintain relationships with a range of stakeholders, including senior professionals
Understanding of the financial services landscape is beneficial
Interest in banking, payments, and regulatory developments
Strong analytical and problem-solving skills
Collaborative, proactive, and adaptable
Clear and effective communication skills, both written and verbal, in Dutch and English
Accountability, ethical judgment, and professionalism

Job Responsibility

Manage and support strategic client relationships and contribute to account planning
Maintain high levels of client satisfaction
Identify and support opportunities to grow Mastercard’s revenue
Develop an understanding of client priorities and challenges
Support day-to-day operations
Contribute to continuous improvement
Contribute to account planning and pipeline development
Work closely with internal teams
Support adherence to Mastercard rules and applicable regulations
Stay informed on regulatory developments

Fulltime

Senior Account Specialist

Randstad Inhouse Services deliver tailored end-to-end onsite recruitment solutio...

Location

United Kingdom , Stockton

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Supervisory or team leading experience
Understanding of volume recruitment management
Knowledge of commercial importance of working with tight deadlines and strong processes
Excellent communication skills capable of dealing with stakeholders at all levels
Ability to work under pressure
Very adaptable and flexible worker, able to prioritise well

Job Responsibility

Developing and implementing strategies to attract the best people to the business
Supporting, mentoring and skill sharing with all team members
Induction support of team temp staff
PPE organisation
Payroll
ER/HR queries
Creating good relationships with the client and customer focus
Supporting the workforce
Adhering to strict deadlines and SLAs
Monthly reporting to key stakeholders within the business

Fulltime

Patient Account Specialist Senior - TLRA Precollect

Provides medical collection services for TLRA collection units. Utilizes a stron...

Location

United States , Houston

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent years of experience required
3-5 years of experience preferred
experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
General hospital A/R accounts knowledge is required
Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential

Job Responsibility

Provides medical collection services for TLRA collection units
Performs collection activities related to follow-up and account resolution
Communication with patients, clients, reimbursement vendors, and other external entities
Documents and updates patient account information in TLRA’s collection software system
Handles inbound patient and/or carrier calls
Uses collection tools effectively to ensure quality recovery services
Performs research and analysis of account issues
Ensure daily productivity standards are met
Promotes positive patient relations
Maintains active knowledge of all collection requirements by payors

Fulltime

Senior Client Support Specialist

Reporting directly to the Senior Manager, you will be responsible for delivering...

Location

United Kingdom , London

Salary:

Not provided

Multiverse

Expiration Date

Until further notice

Requirements

4+ years of experience in customer success or client support, specifically managing corporate stakeholders and turning around negative sentiment
Excellent verbal and written communication skills, with the ability to distill sensitive internal context into clear, appropriate client-facing language
Strong project management abilities to handle competing priorities and hold cross-functional teams accountable for deliverables
A commercial mindset with the ability to leverage data for decision-making, understanding sector-specific needs and focusing on retention-driving metrics
A collaborative team player who fosters a sense of belonging and takes ownership of their own professional development

Job Responsibility

Partner with the Support Manager to build and maintain standard operating procedures and rigorous documentation, ensuring operational continuity and scalability
Manage high-value client escalations and complaints by acting as the primary point of contact for corporate stakeholders, filtering complex internal information into clear, concise external updates
Build strong cross-functional relationships with Customer Success, Delivery, Learning, and Tech teams to efficiently triage queries and hold internal stakeholders accountable for resolution deadlines
Navigate the internal Multiverse organisational structure to identify correct issue owners, prevent delays and ensure a seamless experience for the client
Act as a trusted advisor to clients, fostering relationships that contribute to customer retention and growth
Leverage technical skills, such as AI workflows or advanced data analysis, to streamline operational procedures and identify trends that drive strategic improvements in the learner and client experience

What we offer

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days and 8 bank holidays per year
private medical Insurance with Bupa
a medical cashback scheme
life insurance
gym membership & wellness resources through Wellhub
access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: weekly catch-ups, seasonal celebrations, and a kitchen that’s always stocked

Fulltime

Client Onboarding Senior Specialist

The purpose of this position is to assist with clients onboarding under directio...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor’s degree in accounting, Economics or IT
Fluent in English
Detail oriented, analytical and inquisitive
Possess team spirit and take initiative to act without waiting for direction (when appropriate)
Possess some professional experience in accounting (~2 years)
Experience with accounting systems in a similar role (gathering user requirements, enhancement requests, working on systems implementations, working on financial data migration, training) will be an advantage
A first experience in eFront FrontInvest Alternatives (FIA) solution would be a plus.

Job Responsibility

Assist with clients onboarding under direction of the Platform Delivery Team lead
Play a key role in the clients onboarding from legacy asset servicers/internal systems to AlterDomus applications landscape
Coordinate planning and set up meetings to gain an understanding of stakeholders and ensure exhaustive collection of data and client requirements
Analyze client’s historical data – structural, transactional, and accounting
Coordinate the preparation, execution & reconciliation data imports based on outputs from previous systems
Contribute and ensure day-to-day follow-up of migrations, work closely with Platform Delivery Team lead to escalate any issues or concerns when necessary
Coordinate post migration meetings & proper reception of deliverables
Ensure clients facing teams' adoption of the new set up, by providing training and monitoring the user’s acceptance
Act as a first level of support when needed
Have a vested interest in the success of the migrations and ensure that benefits are being realized as part of the project

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Senior IT Client Service Specialist

The Senior IT Client Service Specialist is a pivotal role responsible for overse...

Location

United States of America , Santa Clara

Salary:

99000.00 - 183000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced knowledge across Group delivered IT Services
Excellent business awareness and solid analytical skills
Ability to multi-task and prioritize with great attention to detail
Advanced proficiency in driving outcomes via influence management
Excellent communication and documentation skills
Excellent project management skills
Ability to persuade, negotiate and influence key stakeholders
Excellent client relationship building and engagement skills
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals

Job Responsibility

Accountable for the performance of all operational delivery of centralized IT
Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required
Ensures the transformation is in line with the agreed Scope of Work
Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client's strategic direction for Corporate IT - Become a trusted advisor
Accountable for management escalations and work with relevant stakeholders through to a resolution
Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management
Governance of regional/divisional risk register
Ensures a culture of service management excellence is developed and maintained
Drives continual service improvement and optimization

What we offer

Medical insurance with employer contribution
Dental insurance with employer contribution
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Senior Associate Managed Services Client Delivery Specialist

The Senior Associate Managed Services Client Delivery Specialist at NTT DATA is ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Moderate level of demonstrated experience in a managed services and/or support services environment
Moderate level of demonstrated experience in managed services - service delivery and client management
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Moderate level of demonstrated experience in monitoring contract performance
Moderate level of demonstrated experience in managing service delivery projects for clients
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Passionate about service delivery with a strong ability to manage a coordinated delivery of service

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Senior COE Specialist I - Premium Support Specialist

Uber for Business (U4B) is rapidly expanding and is positioned to be the next gr...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience in B2B customer support, sales, or account management
Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders

Job Responsibility

PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
Project management: plan and execute projects to improve the customer experience for U4B admins and clients
BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
Maintain PSS dashboard and send monthly progress reports to the administrators
Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
Proactively identify trends or impending issues and inform your client to minimize disruption to their service
Join team meetings to share relevant updates and roadblocks
Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments

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Senior Client Account Specialist

Job Description

Job Responsibility

Requirements

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