Senior Client Account Manager – Global Payments Solutions

• Managing the liquidity and cash management needs of a portfolio of Multi-National Corporations and Local Corporates
• Maintaining relationships with key influencers in the client’s local or regional Treasury and Finance organisation
• Accountability for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth
• Accountability for the identification of opportunities to deliver Client Service excellence locally and regionally
• effectively managing any risks and issues
• Responsibility for resolving assigned queries
• Accountability for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
• Maintaining a strong understanding of the cash management business including the ability to identify and deal with business or relationship risks
• Communicating complex product and/or technical information to clients into simple terms
• Ensuring all internal and external risk metrics are met at all times

• Broad experience as an account manager in the banking industry, preferably with in-depth knowledge of transactional banking solutions relating to cash management products and services in the local market
• Demonstrated ability to deliver outstanding client service management supporting a range of a range of complex needs
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Ability to understand a customer’s business and the fundamentals of running a business, through strong business acumen and commercial awareness, including understanding of economic, cultural, procedural, and regulatory issues
• Outstanding written and verbal communication, presentation and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels, paying strong attention to detail
• Comfort working in a fast-paced work environment, being able to adapt to change
• Excellent time management, planning, analytical and organisation skills with ability to manage multiple time sensitive tasks

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations

• Tailored professional development opportunities
• Competitive pay
• Embedded flexible working culture