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We are looking for an experienced Senior Claims Specialist to support complex liability claims with a focus on Architects and Engineers Errors and Omissions matters. This Long-term Contract position offers the opportunity to handle high-exposure files, guide fair and well-reasoned claim outcomes, and partner with internal and external stakeholders to resolve issues efficiently. This role may be performed remotely or onsite and includes occasional travel for mediations, settlement conferences, and other claim-related proceedings.
Job Responsibility:
Oversee a portfolio of complex liability claims, conducting detailed reviews of coverage, liability, damages, and supporting documentation to determine appropriate next steps
Lead investigations from initial intake through final resolution, ensuring each matter is handled in accordance with policy provisions, regulatory expectations, and company standards
Negotiate settlements within delegated authority while balancing timely resolution, financial accuracy, and fair treatment of all parties involved
Partner with outside counsel to shape litigation strategy, monitor case progress, and drive effective outcomes in disputed or highly sensitive matters
Coordinate the work of external experts and service providers, including legal vendors, consultants, discovery specialists, and technical advisors, to support claim evaluation and defense
Establish and maintain accurate claim reserves, review developments that may affect exposure, and recommend adjustments to support sound financial forecasting
Serve as a subject matter resource on specialized liability exposures, sharing insights that strengthen decision-making and promote consistent claim handling practices
Work closely with underwriting teams to identify emerging or complex risk issues, contributing expertise that supports pricing decisions, policy terms, and client discussions
Represent the organization in mediations, settlement conferences, industry events, or similar forums, helping maintain strong working relationships and an informed market presence
Requirements:
Demonstrated experience managing complex claims involving Architects and Engineers Errors and Omissions or closely related liability exposures
Strong working knowledge of insurance policy interpretation, claim investigation methods, litigation management, and negotiated claim resolution
Familiarity with applicable laws, regulations, compliance standards, and industry best practices related to liability claims
Ability to evaluate financial exposure, set and revise reserves, and support accurate reporting throughout the life of a claim
Excellent communication and stakeholder management skills, with the ability to collaborate effectively with counsel, vendors, underwriters, and insured parties
Proven judgment in handling sensitive matters, making timely decisions, and balancing customer service with sound risk management
Comfortable with travel as needed for mediations, settlement conferences, and other in-person claim activities
What we offer:
medical, vision, dental, and life and disability insurance