Senior Claims Service Consultant, Allianz

Allianz

Location:
Australia, Sydney

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. The role involves managing claims portfolios, decision-making, coaching team members, and building relationships internally and externally.

Job Responsibility:

Follow the AAL Claims Management Process
manage a portfolio of claims from validation to finalisation within PCA authority levels and ensure that the client is kept informed as per communication requirements
ensure and maintain knowledge of current legislation and how this impacts claims management, applying sound decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim
review claims and authorise payments for other team members within allocated authority, ensuring adherence to AAL standards to minimise leakage and increased cost of claims
manage claimant as well as internal and external stakeholder expectations and relationships
build and maintain positive working relationships within the team and greater business unit
support capability development by coaching less experienced members of the team

Requirements:

Experience in handling highly complex motor dealership, large loss and commercial ISR, claims management processes and procedures
experience in working with brokers, and senior stakeholders
meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only)
demonstrated experience in coaching and building capability of a claims team
able to work collaboratively in a team environment with demonstrated experience of coaching and building capability
ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision-making

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer!

Additional Information:

Job Posted:
May 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Claims Service Consultant