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Senior Claims Processor

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MillenniumSoft Inc

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Location:
United States , Sparks

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Contract Type:
Employment contract

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Salary:

18.00 - 24.00 USD / Hour

Job Description:

The Customer Experience Administrator (CEA) is a field-based role reporting to the District Service Manager. Customer success is the cornerstone to our success and the CEA will play a critical role in filling any gaps identified throughout our service organization. The CEA reports to the District Service Manager and works directly with the Field Service Engineers to increase the entire customer experience. The main objective of the role is to create a communication channel between customers and the Field Service Engineers to improve customer satisfaction within the targeted areas. The ideal candidate will be an advocate for the customer and assist BD with bringing world-class customer service to our customers.

Job Responsibility:

  • Drive Net Promoter Scores (Customer Satisfaction) higher
  • Improve communication between customers and the Field Service Engineers
  • Follow up with customers after service has been completed to ensure that all needs were met or exceeded
  • Manage company assets including, cell phone, computer, tablet, etc
  • Establish and foster positive business relationships with customers and peers
  • Perform administrative duties including, but not limited to, recording time worked, training, etc
  • Provide ongoing feedback to customers in regards to instrument repair and status
  • Work closely with district team leads and dispatch to schedule and support customer base
  • Satisfactorily complete training in Salesforce, ServiceMax, and Qualtrics

Requirements:

  • At least 5 years of experience in a customer service/customer facing role
  • High School diploma or equivalent
  • Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
  • Ability to work both individually and in team setting
  • Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way
  • Excellent verbal, written, and organizational skills
  • Good problem-solving and critical thinking skills
  • Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs
  • Must be able to lift up to 30lbs frequently and up to 70lbs infrequently
  • Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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