Senior Claims Processor

The Customer Experience Administrator (CEA) is a field-based role reporting to the District Service Manager. Customer success is the cornerstone to our success and the CEA will play a critical role in filling any gaps identified throughout our service organization. The CEA reports to the District Service Manager and works directly with the Field Service Engineers to increase the entire customer experience. The main objective of the role is to create a communication channel between customers and the Field Service Engineers to improve customer satisfaction within the targeted areas. The ideal candidate will be an advocate for the customer and assist BD with bringing world-class customer service to our customers.