Senior Claims Handler Job at Lawes Consulting Group (London or Chelmsford)

Senior Claims Handler - Corporate Insurance and Risk

We are looking for a Senior Claims Handler to join our market leading Corporate ...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Previous experience and knowledge of handling motor cases
experience of dealing with personal injury (OIC and MOJ Portals)
experience of dealing with credit hire cases
IT literacy with a good working knowledge of Excel and Word
prioritisation and organisation skills
ability to work and thrive under pressure
analytical skills
commercial sense
interpersonal skills
strong focus on providing a consistent high level of customer service

Job Responsibility

Provide a timely, professional and high-quality service to clients in the management of volume pre-litigated cases in the motor department
negotiate claims for liability and damages on pre litigation cases within authority limits
act as a point of contact for clients
maintain and develop technical knowledge
ensure strategies reflect commercial reality of case value
comply with internal and external service level agreements
record timely and accurate management information
hit individual financial targets
mentor less experienced claims handlers when required
work with Leadership Group to support team performance

What we offer

High levels of flexibility and great work life balance
well-rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, among many other benefits)
opportunities for growth and progression including professional funding
in person and remote social events
opportunity to get involved in Environmental, Social and Governance (ESG) activities

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Senior Commercial Claims Handler

An opportunity has arisen for an experienced cross-class Commercial Claims Handl...

Location

United Kingdom , Stoke-on-Trent

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in cross-class commercial claims handling
Strong commitment to delivering excellent customer service
Client-facing claims experience within a broker environment is desirable
Progress towards, or completion of, CII qualifications is advantageous
Experience using claims or broking systems such as Acturis is beneficial
Excellent communication, negotiation, and interpersonal skills
Ability to work proactively using initiative and sound judgement
Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail
Confidence supporting and mentoring colleagues

Job Responsibility

Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle
Handle claims across areas such as haulage, motor trade, liability, and property
Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements
Prepare claims analysis reports and support client meetings, both virtually and face to face
Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members

What we offer

26 days’ annual leave plus bank holidays
Support for professional qualifications and ongoing training
Contributory pension scheme
Access to 24-hour physical and mental wellbeing support
One paid volunteering day per year

Fulltime

Senior Technical Claims Handler

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
The ability to manage a caseload of complex and high value household property claims from notification to completion
Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

Job Responsibility

Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

What we offer

Generous 9% employer pension contribution
Annual company bonus of up to 10%
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Claims Handler - Motor

Brook Street Recruitment is delighted to be partnering with our Belfast-based cl...

Location

United Kingdom , County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in insurance claims handling, ideally within Motor Claims
Sound understanding of Commercial Insurance products and policy structures
Proficient in Microsoft Office applications
Strong communication and negotiation skills, with a client-focused approach

Job Responsibility

Handle and negotiate Commercial Insurance Claims, with a strong focus on Motor and Liability cases
Ensure claims are processed efficiently and in line with agreed KPIs, service standards, and performance targets
Provide clients with clear updates, manage their expectations, and support them throughout the claims journey
Escalate cases to Account Executives or Senior Management in line with referral procedures
Identify any coverage or policy issues, raising potential E&O (Errors & Omissions) exposures when necessary
Manage the full lifecycle of claims-from first notification through to settlement-with professionalism and attention to detail
Support internal reporting through audits, statistical analysis, and preparation of claims summary reports

Fulltime

Claims handler - motor

Brook Street Recruitment is delighted to be partnering with our Belfast-based cl...

Location

United Kingdom , Belfast

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in insurance claims handling, ideally within Motor Claims
Sound understanding of Commercial Insurance products and policy structures
Proficient in Microsoft Office applications
Strong communication and negotiation skills, with a client-focused approach

Job Responsibility

Handle and negotiate Commercial Insurance Claims, with a strong focus on Motor and Liability cases
Ensure claims are processed efficiently and in line with agreed KPIs, service standards, and performance targets
Provide clients with clear updates, manage their expectations, and support them throughout the claims journey
Escalate cases to Account Executives or Senior Management in line with referral procedures
Identify any coverage or policy issues, raising potential E&O (Errors & Omissions) exposures when necessary
Manage the full lifecycle of claims-from first notification through to settlement-with professionalism and attention to detail
Support internal reporting through audits, statistical analysis, and preparation of claims summary reports

Fulltime

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Senior Claims Handler

Job Description

Job Responsibility

Requirements

What we offer

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