Senior Claims Handler – Broker Office

• Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
• Refer claims that fall outside of personal authority levels to your line manager
• Gather and process information, as directed, to support the effective assessment of more complex cases
• Assist in the training of new or inexperienced staff in the use of company systems and processes
• To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
• To always conduct the business of the company courteously and efficiently
• The job holder will, at various times act for the insured and the insurer

• An experienced claims handler, confident handling property and liability claims
• Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
• Broad Experience of Property (Commercial and Domestic
• Employer’s Liability and Public Liability claims is essential
• Motor experience is preferred but not essential
• Cert CII/CILA (or is prepared to work towards this qualification)
• Proficient in Microsoft products (namely Word, Excel and PowerPoint)
• Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
• Strong communication (verbal and written) and relationship-building skills
• Customer care experience

Motor experience

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• Achievement awards
• Hybrid working
• Modern office, close to public transport links in Glasgow city centre