Senior Claims Expert - Property Job at Allianz (London)

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Major / Complex Loss Mid-Market Loss Adjuster

My client, a global loss adjusting company are currently looking for Loss Adjust...

Location

United Kingdom , London

Salary:

50000.00 - 65000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Extensive experience of property or similar claims
Experience of excellent relationship management with clients
ACILA qualified or significant progress towards

Job Responsibility

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development
Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured
Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate
Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
Calculating and agreeing settlement of claims, and preparing final reports
Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
Identifying and developing business opportunities for self and team

Fulltime

Major / Complex Loss Mid-Market Loss Adjuster

My client, a global loss adjusting company are currently looking for Loss Adjust...

Location

United Kingdom , Scotland

Salary:

40000.00 - 50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Extensive experience of property or similar claims
Experience of excellent relationship management with clients
ACILA qualified or significant progress towards

Job Responsibility

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development
Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured
Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate
Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
Calculating and agreeing settlement of claims, and preparing final reports
Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
Identifying and developing business opportunities for self and team

Fulltime

Senior Technical Claims Handler

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
The ability to manage a caseload of complex and high value household property claims from notification to completion
Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

Job Responsibility

Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

What we offer

Generous 9% employer pension contribution
Annual company bonus of up to 10%
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme

Fulltime

Senior AirCover Specialist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

India , Gurugram

Salary:

880000.00 - 1030000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Language proficiency in English. Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence. 1-3 years of experience in claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management. 2+ years of experience in customer service in international calling
handling escalations & have a critical thinking mindset. Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. Excellent time management, negotiation and conflict resolution skills. Passion for innovation with a 'work smarter', solution and action oriented mindset. Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner. Calm and Empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations. Ability to learn and adapt to new technologies
Working with leadership to develop and enhance internal policies, processes and tools. Bachelor's Degree or equivalent. Additional insurance investigation or program management experience are a plus. Experience handling insurance claims, especially in the field of first party property or liability claims is preferred. Understanding of 'Third Party Administrators/Adjusters' concepts is a plus
Media training or brand-risk management is a good to have. Experience with Partner or Vendor relationships is preferred.

Job Responsibility

Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work
Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies
Working closely with stakeholders to align on case strategy
Compiling incident reports at the direction of leadership
Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers
Crafting clear and concise resolution plans in order to drive fair and accurate outcomes
Effectively collaborate with and monitor third party claims administrators
Mastering knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection
Determining compensation and validity of the claims, identifying possible claim risks and/or liaising with other departments to de-escalate active threads
Maintaining high levels of confidentiality while performing investigations

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

New

Senior Contract Manager (Property)

A prominent and listed property developer with a diversified portfolio is seekin...

Location

Malaysia , Kuala Lumpur

Salary:

12000.00 - 15000.00 MYR / Month

Randstad

Expiration Date

July 09, 2026

Requirements

A Bachelor's Degree in Quantity Surveying, or a related discipline
A minimum of 10 years of progressive experience within the property development sector, with a significant portfolio of successfully delivered high-volume residential and commercial projects
In-depth command of construction methodologies, cost engineering, and contractual law

Job Responsibility

Establish and govern the group’s contract administration frameworks, ensuring all policies align with corporate risk appetite and industry best practices
Manage financial integrity through the oversight of project budgets, cost planning, and cash flow forecasting to ensure robust ROI
Navigate Joint Ventures (JV) by meticulously reviewing agreements, identifying critical conditions precedent, and managing long-term contractual obligations
Direct the procurement lifecycle, from defining pre-qualification criteria to leading final tender clarifications and value-engineering negotiations
Lead the commercial execution of projects, providing expert guidance on progress payments, Variation Orders (VO), Extensions of Time (EOT), and complex claims
Direct the Defects Liability Period (DLP) strategy, ensuring rectification works and cost claims are settled efficiently and within budget

Fulltime

Senior Complex Claims Manager

As a Senior Complex Claims Manager, you will play a vital role in safeguarding t...

Location

United States

Salary:

125000.00 - 145000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property, including severe losses and strong global exposure
Demonstrated portfolio-level leadership: setting strategy, vision, defining KPIs for immediate team
Strong data acumen: Analytical fluency working with large data sets, comfortable defining metrics and working with Analytics and Data Science
Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions
Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders
Judgement
Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies
Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions
Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution

Job Responsibility

Assess how the new policies /products impact the risk and exposure mitigation for high severity claims, and how our operating model should evolve
Builds partnerships and leads Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive
Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders
Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority
Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies
Build an executive ready dashboard for the Complex Claims team (Top drivers, cycle time, reserve adequacy)
Develop and execute end to end strategies for handling Complex Claims integrating with Legal Litigation, Safety and Trust teams
Author clear process, policy changes and ensure clear change management across the team
Training and SME for L6, L7, and L8 Host Damage Protection and Host Liability Protection Specialist on claims. Works to upskill partners for growth and development. Supports the team by guiding through complex claims and changes
Complex Claim Lead for training and upskilling of AirCover Specialists on new processes, program changes, and workflows

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

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Senior Claims Expert - Property

Allianz

Location:
United Kingdom , London

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2025

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Our AI answers in your language

Senior Claims Expert - Property

Allianz

Location:United Kingdom , London

Category:Insurance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 24, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , London

Category:
Insurance

Contract Type:
Not provided

Job Posted:
April 24, 2025