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The Senior Claims Data Analyst sits within the Store Operations & Support team and is responsible for managing the end-to-end claim generation process through the Profectus system. Working closely with a range of internal and external stakeholders, the role ensures accuracy, efficiency, and timely outcomes. The position also supports the Profectus audit process, assisting with compliance and quality assurance requirements, and provides training and ongoing support to Profectus users to build capability and promote best-practice system use across the organisation.
Job Responsibility:
Deliver periodic group training sessions for Profectus users to support consistent and effective system use
Manage the end-to-end claim generation process through the Profectus system, liaising with a range of internal and external stakeholders
Support senior leadership with the Profectus audit process
Identify root causes of process issues and recommend practical solutions to improve accuracy, efficiency, and control
Prepare distributor breakdown reports for suppliers as required
Develop new reports and dashboards that provide both detailed insights and high-level reporting for senior management
Requirements:
2–3 years’ experience in a similar role, ideally within claims, data, analytics, or a business-focused environment
Intermediate to advanced Microsoft Excel skills, with the ability to analyse data and produce meaningful insights
Strong understanding of how Business, IT, and Finance functions intersect within an organisation
Excellent written and verbal communication skills, with the confidence to deliver training and liaise with a wide range of stakeholders
Highly adaptable and comfortable working in an environment with evolving processes and priorities
Exceptional attention to detail, with the ability to identify, investigate, and resolve process issues
Strong time management skills, able to juggle multiple tasks while maintaining a high standard of quality
Proactive, results-driven, and willing to take initiative with a hands-on, practical approach
Nice to have:
Experience in analytics or business analysis is advantageous
Qualifications in Business, Analytics, Statistics, or Finance are desirable but not essential for someone with a strong appetite to learn and take on new challenges
What we offer:
Career growth and development opportunities in a supportive and collaborative working environment
Access to discounts across all our affiliated brands, as well as other retail partnerships
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