CrawlJobs Logo

Senior Claims Coordinator

United Kingdom, Brentford Employment contract 28000.00 - 30000.00 GBP / Year · Job Posted May 26, 2026
Apply Position
Job Link Share

Job Description

A well-established specialist insurance company that advises some of the UK's major building insurers on complex and technical claims in the domestic and commercial sector.

Job Responsibility

  • Process new instructions related to large loss claims
  • Communicate with Loss Adjusters, insurers, and customers
  • Schedule appointments and manage surveyors/engineers' calendars
  • Address customer queries and concerns promptly and efficiently
  • Prepare draft contract documents as requested by the technical teams
  • Maintain comprehensive electronic records of claims
  • Generate draft invoices
  • Process contractor payments as requested by technical teams
  • Prepare and issue regular reports to the senior management team
  • Compile, regularly update, and report on a full suite of Management Information (MI) and Service Level Agreement (SLA) data
  • Monitor email inboxes and ensure timely responses
  • Ensure accuracy and attention to detail, given the highly regulated financial industry we serve
  • Maintain professionalism and empathy when dealing with distressed or vulnerable individuals
  • Adapt to increased workloads during claim surges
  • Undergo a full DBS check (paid for by the company) and successfully pass it as a condition of employment
  • Be open to learning and mastering various specialist claims management systems used by the company
  • Display confidence, initiative, and enthusiasm for working in a dynamic team environment
  • Take pride in delivering high-quality work consistently

Requirements

  • Proficiency in using Microsoft Word, Excel, Google Calendar, Outlook, Thunderbird, and other office tools
  • Strong attention to detail and accuracy
  • Professionalism and clear communication skills
  • Empathy and the ability to handle sensitive situations
  • Flexibility and the capability to manage increased workloads
  • Willingness to learn and adapt to new technologies
  • Self-motivation and a proactive attitude
  • Ability to work effectively in a dynamic team environment
  • Commitment to delivering excellent results

What we offer

  • 23 days annual leave per annum plus paid Bank Holidays (currently 8)
  • Discretionary annual bonus based on company profitability and individual performance
  • Healthcare
  • Pension
  • Free Parking
  • Fully Office Based

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Claims Coordinator

8 matching positions

Senior Claims Specialist

We are looking for an experienced Senior Claims Specialist to support complex li...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience managing complex claims involving Architects and Engineers Errors and Omissions or closely related liability exposures
  • Strong working knowledge of insurance policy interpretation, claim investigation methods, litigation management, and negotiated claim resolution
  • Familiarity with applicable laws, regulations, compliance standards, and industry best practices related to liability claims
  • Ability to evaluate financial exposure, set and revise reserves, and support accurate reporting throughout the life of a claim
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively with counsel, vendors, underwriters, and insured parties
  • Proven judgment in handling sensitive matters, making timely decisions, and balancing customer service with sound risk management
  • Comfortable with travel as needed for mediations, settlement conferences, and other in-person claim activities
Job Responsibility
Job Responsibility
  • Oversee a portfolio of complex liability claims, conducting detailed reviews of coverage, liability, damages, and supporting documentation to determine appropriate next steps
  • Lead investigations from initial intake through final resolution, ensuring each matter is handled in accordance with policy provisions, regulatory expectations, and company standards
  • Negotiate settlements within delegated authority while balancing timely resolution, financial accuracy, and fair treatment of all parties involved
  • Partner with outside counsel to shape litigation strategy, monitor case progress, and drive effective outcomes in disputed or highly sensitive matters
  • Coordinate the work of external experts and service providers, including legal vendors, consultants, discovery specialists, and technical advisors, to support claim evaluation and defense
  • Establish and maintain accurate claim reserves, review developments that may affect exposure, and recommend adjustments to support sound financial forecasting
  • Serve as a subject matter resource on specialized liability exposures, sharing insights that strengthen decision-making and promote consistent claim handling practices
  • Work closely with underwriting teams to identify emerging or complex risk issues, contributing expertise that supports pricing decisions, policy terms, and client discussions
  • Represent the organization in mediations, settlement conferences, industry events, or similar forums, helping maintain strong working relationships and an informed market presence
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Claims Specialist

We are looking for an experienced Senior Claims Specialist to support complex li...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience managing complex claims involving Architects and Engineers Errors and Omissions or closely related liability exposures
  • Strong working knowledge of insurance policy interpretation, claim investigation methods, litigation management, and negotiated claim resolution
  • Familiarity with applicable laws, regulations, compliance standards, and industry best practices related to liability claims
  • Ability to evaluate financial exposure, set and revise reserves, and support accurate reporting throughout the life of a claim
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively with counsel, vendors, underwriters, and insured parties
  • Proven judgment in handling sensitive matters, making timely decisions, and balancing customer service with sound risk management
  • Comfortable with travel as needed for mediations, settlement conferences, and other in-person claim activities
Job Responsibility
Job Responsibility
  • Oversee a portfolio of complex liability claims, conducting detailed reviews of coverage, liability, damages, and supporting documentation to determine appropriate next steps
  • Lead investigations from initial intake through final resolution, ensuring each matter is handled in accordance with policy provisions, regulatory expectations, and company standards
  • Negotiate settlements within delegated authority while balancing timely resolution, financial accuracy, and fair treatment of all parties involved
  • Partner with outside counsel to shape litigation strategy, monitor case progress, and drive effective outcomes in disputed or highly sensitive matters
  • Coordinate the work of external experts and service providers, including legal vendors, consultants, discovery specialists, and technical advisors, to support claim evaluation and defense
  • Establish and maintain accurate claim reserves, review developments that may affect exposure, and recommend adjustments to support sound financial forecasting
  • Serve as a subject matter resource on specialized liability exposures, sharing insights that strengthen decision-making and promote consistent claim handling practices
  • Work closely with underwriting teams to identify emerging or complex risk issues, contributing expertise that supports pricing decisions, policy terms, and client discussions
  • Represent the organization in mediations, settlement conferences, industry events, or similar forums, helping maintain strong working relationships and an informed market presence
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Claims Examiner, Healthcare

At Berkshire Hathaway Specialty Insurance our claims professionals are an integr...
Location
Location
United States , Atlanta, GA, Boston, MA, Chicago, IL, New York, NY
Salary
Salary:
120000.00 - 150000.00 USD / Year
bhspecialty.com Logo
Berkshire Hathaway Specialty Insurance
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High degree of specialized and technical competence in the handling of claims
  • 5-10 plus years of healthcare claim handling experience or matching equivalency
  • College degree required
  • Ability to work independently and assimilate learning materials on many different subjects from various sources
  • Excellent interpersonal, communication and negotiation skills
  • Ability and willingness to work effectively in a team environment and handle multiple tasks simultaneously
  • Experience in handling and adjusting claims in multiple jurisdictions and must possess, or be willing to obtain, required licenses
Job Responsibility
Job Responsibility
  • Manage and adjust healthcare claims impacting primary, umbrella and excess policies while ensuring the highest level of customer service and technical claim file quality
  • Proactively handle claims from first notice of loss through ultimate resolution while working with and advising internal partners and meeting with clients and brokers
  • Ongoing collaboration and partnership with the insured, broker and TPA in the handling and adjudication of claims
  • Analyze and draft coverage letters as appropriate and communicate coverage positions effectively
  • Conduct, coordinate, and proactively handle the investigation process and ensures timely resolution of claims
  • Direct and closely monitor assignments to experts and defense counsel as necessary
  • Evaluate information on coverage, liability and damages to determine the extent of exposure to the insured and the company
  • Draft reports set reserves within the authority or make claim recommendations concerning reserve changes
  • Travel to conferences, mediations, and trials as necessary
What we offer
What we offer
  • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous holiday and Paid Time Off
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right

Senior Claims Specialist

Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience managing complex claims involving Architects and Engineers Errors and Omissions or closely related liability exposures
  • Strong working knowledge of insurance policy interpretation, claim investigation methods, litigation management, and negotiated claim resolution
  • Familiarity with applicable laws, regulations, compliance standards, and industry best practices related to liability claims
  • Ability to evaluate financial exposure, set and revise reserves, and support accurate reporting throughout the life of a claim
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively with counsel, vendors, underwriters, and insured parties
  • Proven judgment in handling sensitive matters, making timely decisions, and balancing customer service with sound risk management
  • Comfortable with travel as needed for mediations, settlement conferences, and other in-person claim activities
Job Responsibility
Job Responsibility
  • Oversee a portfolio of complex liability claims, conducting detailed reviews of coverage, liability, damages, and supporting documentation to determine appropriate next steps
  • Lead investigations from initial intake through final resolution, ensuring each matter is handled in accordance with policy provisions, regulatory expectations, and company standards
  • Negotiate settlements within delegated authority while balancing timely resolution, financial accuracy, and fair treatment of all parties involved
  • Partner with outside counsel to shape litigation strategy, monitor case progress, and drive effective outcomes in disputed or highly sensitive matters
  • Coordinate the work of external experts and service providers, including legal vendors, consultants, discovery specialists, and technical advisors, to support claim evaluation and defense
  • Establish and maintain accurate claim reserves, review developments that may affect exposure, and recommend adjustments to support sound financial forecasting
  • Serve as a subject matter resource on specialized liability exposures, sharing insights that strengthen decision-making and promote consistent claim handling practices
  • Work closely with underwriting teams to identify emerging or complex risk issues, contributing expertise that supports pricing decisions, policy terms, and client discussions
  • Represent the organization in mediations, settlement conferences, industry events, or similar forums, helping maintain strong working relationships and an informed market presence
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Claims Examiner, Construction Casualty

BHSI has an exciting opportunity for a Senior Claims Examiner on our Casualty cl...
Location
Location
United States , Atlanta, GA/Boston, MA/Chicago, IL/New York, NY
Salary
Salary:
120000.00 - 140000.00 USD / Year
bhspecialty.com Logo
Berkshire Hathaway Specialty Insurance
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 5+ years of experience handling Casualty claims, or related work
  • Ability to demonstrate technical competence in the handling of specialized claims
  • Ability to work independently and assimilate learning materials on many different subjects from various sources
  • Excellent interpersonal, communication, investigative and negotiation skills
  • Ability and willingness to work effectively in a team environment and handle multiple tasks simultaneously
  • Demonstrated experience in handling and adjusting claims in multiple jurisdictions and must possess, or successfully obtain, the required adjuster licenses
Job Responsibility
Job Responsibility
  • Manage and adjust construction casualty claims impacting primary and excess policies while ensuring the highest level of customer service and technical claim file quality
  • Proactively handle claims from first notice of loss through ultimate resolution, while advising internal partners and meeting with clients and brokers
  • Collaborate and partner with the insured and broker in the handling and adjudication of claims
  • Analyze and draft coverage letters as appropriate and communicate coverage positions effectively
  • Conduct, coordinate, and proactively handle the investigation process and ensure timely resolution of claims
  • Directly and closely monitor assignments to experts and defense counsel as necessary
  • Evaluate information related to coverage, liability, and damages to determine the extent of exposure to the insured and the company
  • Draft reports, set reserves within authority, and make claim recommendations concerning reserve changes
  • Travel to conferences, mediations, customer meetings, and trials as necessary
What we offer
What we offer
  • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous Holiday and Paid Time Off
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right

Workers Comp Senior Claims Representative

National Interstate is looking for a Workers Comp Senior Claims Representative t...
Location
Location
United States , Richfield
Salary
Salary:
70000.00 - 75000.00 USD / Year
engagecleveland.org Logo
Engage Cleveland
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
  • Generally, a minimum of 5 years of experience in property and casualty claims handling
  • Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
  • Prefer PA NJ MA state handling experience
  • Works within significant limits and authority on assignments of higher technical complexity and coordination
  • Demonstrates strong analytical, negotiation, and problem-solving skills
  • Demonstrates knowledge of insurance policies, coverage, and claims handling procedures
  • Maintains knowledge of industry laws and regulations
  • Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims
  • Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
Job Responsibility
Job Responsibility
  • Manages an inventory of claims to evaluate compensability/liability
  • Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages
  • Determines and negotiates appropriate claim settlements/reserves within prescribed authority
  • May attend arbitrations, mediations, depositions, or trials
  • Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners
  • Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
  • Performs other duties as assigned
What we offer
What we offer
  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off and paid holidays
  • a 401(k) plan with company match
  • an employee stock purchase plan
  • commuter benefits
  • Fulltime
Read More
Arrow Right

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 60000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years in a claims-handling role
  • Strong expertise in property claims
  • motor and liability experience is a plus
  • Proven track record in managing complex claims to successful resolution
  • Familiarity with relevant insurance regulations and best practices
  • Strong communication and stakeholder management skills
  • Detail-oriented with solid organisational and documentation abilities
  • Commercial awareness and sound negotiation skills
  • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Self-motivated, accountable, and able to work both independently and as part of a team
Job Responsibility
Job Responsibility
  • Manage end-to-end claims, from notification to settlement
  • Set up claim files and gather all necessary documentation
  • Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
  • Handle broker, policyholder, and third-party queries professionally
  • Maintain regular communication with stakeholders and negotiate fair settlements
  • Support the Departmental Manager on high-impact claims
  • Ensure accurate record-keeping within the internal claims system
  • Participate in internal/external meetings and represent the company when required
  • Assist other teams as necessary and act in the company’s best interest
  • Triage new claims and take appropriate early action
  • Fulltime
Read More
Arrow Right

Senior Claims Consultant

Alera Group is looking for a Senior Claims Consultant. We are seeking highly mot...
Location
Location
United States , Tacoma; Seattle; Portland
Salary
Salary:
110000.00 - 130000.00 USD / Year
aleragroup.com Logo
Alera Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years claims experience to include Commercial, Personal Multiline and Work Comp
  • Expertise in coverage interpretation
  • Proficient in complex loss analysis
  • Familiarity with and experience in claims litigation
  • Mastery of Claims Consultant duties and responsibilities
  • Strong & professional oral & written communication skills
  • Follow through and attention to detail
  • Dependability and Initiative
  • Ability to demonstrate good judgement
  • Proficiency in Sagitta and ImageRight as applicable
Job Responsibility
Job Responsibility
  • Contact with clients, carriers & internal customers on a regular basis to serve as advocate, liaison, mediator and resource
  • Coordinates with client/insured to assist with coverage issues
  • Participate in presentations with clients and prospects as requested
  • Documentation in ImageRight as required
  • Function as back-up for Claims Team members and Claims Manager
  • Be available on rotation for afterhours escalation calls
  • Identify and notify Risk Manager/Producers of claims trends to help facilitate a resolution
  • Assists team with high complex losses and questions related to such
  • Training and mentoring team members
  • Participation and leading claims roundtables mandatory
What we offer
What we offer
  • medical, dental, life and disability insurance, 401k, generous paid time off
  • Fulltime
Read More
Arrow Right